Join iA as a Claims Team Lead and drive outstanding service delivery while leading a team-oriented team in a hybrid work model.

This key leadership position entails overseeing claims activities for a variety of insurance benefits. You will mentor staff, ensure adherence to service standards, and identify opportunities for enhanced efficiency. Your role will support the ongoing development of a high-performing team culture that prioritizes client satisfaction.

Key Responsibilities: • Lead team onboarding, training, and development initiatives • Coordinate operational workflows to meet productivity targets • Analyze performance data to enhance claims service delivery • Support effective resolutions for escalated client concerns • Collaborate on business changes and departmental initiatives

Requirements: • 3 to 5 years of experience in a claims environment • Strong leadership and analytical skills are essential • Excellent coaching and communication abilities • Prior experience in insurance is beneficial • High level of English for effective collaboration

Drive your team's success while delivering exceptional client service in this important leadership role at iA. #J-18808-Ljbffr

📌 Claims Team Leadership at iA (Winnipeg)
🏢 iA Financial Group
📍 Winnipeg