Select how often (in days) to receive an alert: Create Job Alert Schedule Inclusive of weekdays, evenings, and weekends Employee Group RHPL CUPE Rate of Pay $28.41- $33.84Hourly Job Type Permanent Part Time Replacement/Recent Position Replacement for Existing Vacancy Posting Type Internal and External Posting Date 09/18/2026 Application Deadline 10/02/2026 Position Summary The Customer Experience Associate position at the Richmond Hill Public Library works directly with library customers responding to all customer related inquiries as a single point of contact for customers. Key Duties and Responsibilities Interacts directly with customers in person, by telephone, and by written or electronic messaging Performs the daily operation of the service desk in accordance with policies and procedures Assist customers with creating and updating library accounts Assist customers with use of library materials including borrowing, returning, renewing and reserving of library materials. Accepts and processes cash and debit/credit payments for library fees and sale of library products. Operates the point of sale and debit machine. Processes refunds. Generates invoices for outstanding fees in customer library

📌 Customer Experience Associate (Richmond Hill)
🏢 City of Richmond Hill
📍 Richmond Hill