Moneris is seeking an experienced Product Owner, Digital Customer Support to define and execute the roadmap for digital support platforms in a hybrid Toronto setting. You will lead chatbot/AI initiatives, self-service journeys, and knowledge management to improve customer experience and reduce support effort.
Responsibilities include collaborating with cross-functional teams, measuring impact, and driving governance for AI capabilities. Prior experience with payments/fintech is valued.
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📌 Hybrid Toronto: Digital Support AI Product Owner (Ontario)
🏢 Moneris
📍 Ontario
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