Job Title: IVR / Contact Centre Solution Architect Location: Toronto, ON Work Arrangement: Hybrid: 3 days/ week WFO Employment Type: Contract Duration: 12 Months Pay Rate: CAD 75-80/hour Incorporated Domain: BFSI Application Deadline: Sept. 30th, 2026 SKILLS REQUIRED: Primary Kills: Salesforce Service Cloud Voice, Amazon Connect Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system (Amazon Connect preferred). Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences. Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems. Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.



Experience Customizing Salesforce Components Apex| Flows and Process Builders. Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications. Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions. Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens. Support Deployment and Lead the Teams. EEOC Compliance: We are an equal prospect employer, and all qualified applicants will receive consideration for employment. DISCLAIMER AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

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📌 Contact Center Solution Architect (Winnipeg)
🏢 Pacer Group
📍 Winnipeg