About the Role

Our client is seeking a qualified Technical Support Officer to provide expert assistance to their user base in a fully remote capacity. You will be instrumental in diagnosing and resolving complex technical issues, ensuring the seamless operation of systems and applications. This role demands strong analytical skills and a commitment to delivering outstanding user support, all within a flexible, work-from-home environment. Join a forward-thinking company that invests in its employees and offers continuous opportunities for qualified growth and development in the IT sector. Key Responsibilities

Provide advanced technical support for hardware, software, and network issues. Troubleshoot and resolve escalated support tickets, documenting solutions thoroughly. Manage and maintain IT assets and systems, ensuring optimal performance and security. Develop and deliver training materials for end-users on new technologies and processes.



Collaborate with IT management to identify trends and implement preventative solutions. Requirements

Proven experience as a Technical Support Officer or similar advanced support role. In-depth knowledge of operating systems, network infrastructure, and common business applications. Proficiency with remote support tools and IT asset management systems. Excellent analytical, problem-solving, and communication skills. Ability to work independently and manage priorities effectively in a remote setting. Benefits

Highly competitive annual salary and performance-driven bonus structure. Comprehensive medical, dental, and vision insurance coverage. Allowance for home office equipment and internet connectivity. Extensive training programs and support for professional certifications. A culture that values innovation, collaboration, and employee well-being in a remote-first approach.

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📌 Technical Support Officer (Winnipeg)
🏢 Placements24
📍 Winnipeg