Shape the future of customer success at Spellbook as the Manager of Mid-Market Customer Success, working remotely. You will lead a dedicated team to build meaningful customer relationships and drive long-term satisfaction.

In this agile, full-time role, you will oversee a team of approximately eight Customer Success Managers. Your mission will be to guide their journey from onboarding through renewals by creating effective strategies and fostering a collaborative culture. You're expected to operate decisively in a fast-paced startup environment while nurturing a supportive team atmosphere.

Key Responsibilities:
• Lead and coach a team of Mid-Market CSMs
• Conduct strategic 1:1s focusing on career development
• Organize bi-weekly coaching sessions for skill advancement




• Provide support on customer calls during escalations
• Drive team performance to achieve strong portfolio outcomes

Requirements:
• Minimum 2 years managing high-growth SaaS CSM teams
• Proven success in driving customer retention and renewals
• Experience in quickly onboarding new team members
• Strong understanding of proactive customer management
• Outstanding communication skills in a remote-first setting

Join Spellbook and lead your team to success in transforming customer experiences.
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📌 Manager of Customer Success for Mid-Market (Manitoba)
🏢 Spellbook
📍 Manitoba