Become an In office Customer Success Manager at Dropbox, Canada, where you will ensure client satisfaction and drive product adoption. Cultivate relationships and deliver measurable business value.

As a Customer Success Manager, you will own a designated portfolio and facilitate the post-sale experience for customers at Dropbox. This role emphasizes the importance of building lasting relationships while creating success plans that align with customer objectives. You will also work with cross-functional teams to foster growth opportunities.

Key Responsibilities:
• Serve as a trusted advisor to key customer stakeholders
• Manage portfolio health, product adoption, and risk assessment
• Execute tailored Mutual Success Plans for clients




• Lead renewal strategies and customer engagement initiatives
• Conduct value conversations to reinforce ongoing investment

Requirements:
• 4+ years of experience in SaaS Customer Success
• Demonstrated ability to retain and renew customer relationships
• Proven skills in risk diagnosis and management
• Strong business acumen in connecting usage to outcomes
• Skill in developing executive-level presentations

Elevate customer success at Dropbox and make an impact in Canada.
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📌 On-Site Customer Success Manager at Dropbox (Manitoba)
🏢 Coinscapture
📍 Manitoba