Drive growth and customer satisfaction as Mastercard's Customer Success Director in Vancouver, Canada. Oversee a team, ensuring customers achieve their desired outcomes with Mastercard solutions.

As the Customer Success Director, you'll be integral in managing a portfolio of strategic customer accounts, ensuring retention and growth while leading a dedicated team of Customer Success Managers. You'll collaborate with sales and other teams to identify risks and create opportunities for expansion. This role requires a focus on defining customer success measures and refining operations to enhance customer relationships.

Key Responsibilities:
• Lead account renewal and expansion initiatives for customers
• Conduct Executive Business Reviews to assess success




• Oversee customer health management processes and strategies
• Coordinate cross-functional teams for effective resolutions
• Utilize analytics to forecast and enhance customer outcomes

Requirements:
• Minimum 8 years in Customer Success or related roles
• 3+ years in leadership within customer-facing environments
• Robust ability to influence cross-functional teams
• Experience with enterprise customers and data-driven decisions
• Excellent stakeholder management and communication skills

Play a key role in fostering customer success and strategic growth with Mastercard's dedicated team.
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📌 Mastercard Customer Success Director Role (British Columbia)
🏢 Mastercard
📍 British Columbia