Department of Government Services - Government of Newfoundland and Labrador

Reporting to the Deputy Registrar, the Manager is responsible for the day-to-day leadership of Motor Registration's busiest office, overseeing a team including front-line and back-office clerical, greeters, and a front-line supervisor. Operating in a fast-paced, high-volume environment, the incumbent is accountable for delivering effective, accurate, and customer-focused driver licensing and vehicle registration services through multiple service channels. The position requires robust people management skills, including staff onboarding, training, performance management, attendance and leave administration, coaching, and employee relations, while fostering a respectful and productive workplace. The incumbent addresses escalated customer concerns, supports key stakeholders, and ensures high standards of client service are maintained. In addition, the Processing Manager oversees financial and operational controls, including cash reconciliation, deposit preparation, batch balancing, auditing activities, inventory accountability, and compliance with policies, procedures, and information management requirements to ensure the integrity and effectiveness of service delivery.

Screening Criteria





Completion of a diploma in Office Administration or Business Administration (equivalencies will be considered)

Experience leading customer service operations and workflow management.

Experience reconciling monetary transactions.

Experience managing staff, including performance management and employee relations.

Experience leading process improvement initiatives using Lean, Six Sigma, or other continuous improvement methodologies. (asset)

Assessment Criteria

Ability to effectively manage changing demands in a fast-paced, high-volume environment

Ability to reconcile monetary transactions

Ability to coach and develop employees

Ability to manage employee performance and employee relations matters

Ability to think critically

Ability to maintain confidentiality

Ability to ensure accuracy and quality, compliance, and accountability

Resilience to stress

Relationship building

Professionalism

Conditions of Employment Conditions of Offer

Recent and satisfactory Certificate of Conduct from local police

Conditions of Acceptance

Willing to accept flexible start/end times for workday

Information for Applicants For more information about this opportunity please contact, Sarah Burgess, Deputy Registrar at [email protected] or (709) 729 - 2520.

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📌 Administrative Officer I (Manager of Processing) (St. John's)
🏢 Government of Newfoundland and Labrador
📍 St. John's