IT-OT Application Support Specialist - ServiceNow, Incident Management, Manufacturing IT

Experience

3–6 years

Must Have Technical Skills

- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution

- Stakeholder management, share regular updates and assist in preparing operational reports

- Triaging of issues and coordination with cross functional teams for timely resolution

- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

- Maintaining agreed SLA levels and assuring Quality of delivery at all times

- Adhere to shift rotation plan and Operating model

- Interaction with SME’s on functional issues

- Coordinate communications between suppliers, and business stakeholders for their particular area

- Tracks and report progress to stakeholders

- Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes

- Shift timings: Monday to Friday: Morning 7:00 am–7:00 pm (8 hours job, ROTA will be available)

- On-Call support beyond Office hours (rarely needed)





- Extended Shift timings and Weekend working based on customer requirements

- Working with Manufacturing Customer will be an added advantage

- Fluent in French language

Roles and Responsibilities

- Day to day incident monitoring and resolution (Service Now preferred)

- Interaction with client (IT & Business users) on functional issues

- Triaging of issues and coordination with cross functional teams for timely resolution

- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)

- Maintaining agreed SLA levels and assuring Quality of delivery at all times

- Adhere to shift rotation plan and Operating model

- Interaction with SME’s on functional issues

- Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area

- Tracks and report progress to stakeholders

- Willing to work in shifts (between 7am to 7pm), this is mandatory

- Versatile

- Excellent communication skills

- Continuous learning attitude

- Team worker

- Meticulous

📌 IT-OT Application Support Specialist - ServiceNow, Incident Management, Manufacturing IT (Mirabel)
🏢 Astra North Infoteck
📍 Mirabel