Lead customer service operations in a hybrid mode with Thales Canada Defence & Security as the Customer Service Operations Manager. This role is crucial for enhancing service delivery and managing transitions effectively.

You will play a key role in overseeing customer service standards and reporting to the Director, Services, ensuring high-quality performance within a multidisciplinary team. Your extensive background in service management and compliance in technical sectors will support continuous improvement initiatives and strategic resource allocations to meet evolving customer needs.

Key Responsibilities:



• Represent customer service leadership in various meetings • Craft and implement customer service policies and strategies • Coordinate service transformations and improvements • Assess staffing needs and manage resource allocations • Support compliance and auditing processes

Requirements: • Minimum 10 years service experience, 5 in Defence • At least 8 years in In-Service Support techniques • Proven ability to communicate technical information effectively • Experience in performance tracking and reporting • Solid background in budgeting and cost control

Join Thales in Ottawa to leverage your operational leadership and customer service expertise. #J-18808-Ljbffr

📌 Operations Manager for Customer Service Thales (Winnipeg)
🏢 Thales Canada
📍 Winnipeg