AgWest Ltd. is looking for a highly organized anddetail-oriented Service Advisor to join our Yorkton team.

This role combines Service Advisor, administrative,warranty, and parts support responsibilities, providing support to both theYorkton and Weyburn locations. The successful candidate will help keepwork orders, warranty claims, invoicing, documentation, and Parts requirementsmoving efficiently while providing backup coverage for both Parts departments.

Key Responsibilities

Service Advisor & Customer Support

- Respondto customer and internal service inquiries by phone, email, text, and inperson.
- Openand maintain work orders, ensuring accurate customer, unit, complaint, andjob information.
- Scheduletechnicians and coordinate job priorities and requirements.
- Prepareservice quotes and communicate job status, expectations, and updates.
- Coordinateparts requirements and communicate availability to technicians.
- Reviewcompleted work, address customer concerns, and ensure work orders areclosed accurately and promptly.
- Supportproductivity and established Service KPIs.
- Participatein a rotating on-call schedule, as required.
- Maintainaccurate records, logbooks, time entries, and required documentation.
- Coordinatetraffic, loaner, and related paperwork.
- Workcollaboratively with Service, Parts, Sales, and other departments.

Administration & Warranty

- Processand submit approved OEM warranty claims and follow up on pending orrejected claims.
- Trackwarranty documentation and coordinate warranty parts returns.
- Enterand process POs, invoices, credits, and approved credit-card expenses.
- Followup on missing documentation,



receipts, invoices, and other administrativeitems.
- Completework-order corrections, document uploads, filing, and generaladministrative tasks.
- Assistwith PSP administration, till/deposit paperwork, and Yorkton bank runs.
- Coordinaterequired administrative paperwork for Weyburn.

Parts Support

- Providegeneral support for Parts requirements in Yorkton and Weyburn.
- Assistwith parts identification, availability, and coordination for upcomingjobs.
- Providebackup coverage for both Parts departments during vacation, illness, orother absences.
- Assistwith routine Parts department duties within the scope of trainingprovided.
- Maintainaccurate records, logbooks, time entries, and required documentation.
- Coordinatetraffic, loaner, and related paperwork.
- Workcollaboratively with Service, Parts, Sales, and other departments.
- Performother duties as assigned.

Qualifications & Experience

- 1–3years of experience in customer service, administration, scheduling, parts,service coordination, or a related role.
- Agricultural,automotive, heavy equipment, or dealership experience is an asset.
- Experiencewith work orders, warranty claims, invoicing, or Parts is an asset.
- Strongcomputer skills and familiarity with Microsoft Office.




- Abilityto learn new systems and processes quickly.

Skills & Knowledge

- Highlyorganized and detail-oriented.
- Strongcustomer service and communication skills.
- Excellentfollow-through and ability to manage multiple priorities.
- Strongdata entry and documentation skills.
- Comfortableworking with invoices, POs, expenses, and other financial information.
- Abilityto work independently and as part of a team.
- Strongproblem-solving skills and a willingness to learn.

Working Conditions

- Full-time,office-based position in Yorkton, SK, supporting Yorkton andWeyburn.
- Regularinteraction with customers, technicians, Parts employees, and internalteams.
- Extendedperiods of computer and office work.
- Minimaltravel between Yorkton and Weyburn may be required.
- Occasionalbank runs and local errands.Overtimemay be required during busy periods.
- Rotatingon-call participation, as required.

Why Join Us?

- Chance to lead and grow a skilled service team
- Supportive and collaborative work environment
- Career development and advancement opportunities
- Be part of an organization committed to customer service and operational excellence

About AgWest:

At AgWest, we provide a comprehensive range of CLAAS machinery and AGCO brands, ensuring year-round productivity for farming operations in Manitoba and Saskatchewan. Our extensive lineup is complemented by a wide selection of attachments, backed by our dedicated sales, service, and parts teams. Our competitive edge is forged by the skills and expertise of our team.

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