Join us to co-create solutions for a better future!Job DetailsDeskside Technician IISr. Deskside Technician Fort Saskatchewan,AB Posted:9/8/2026 Job Description Job ID#:64846Job Category:Deskside Technician IIPosition Type:Full TimeDuration:12 MonthsRemaining Positions:1Details:Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.What will you do?Smart Hands support with networking, server, and telecommunications technologiesSupporting the implementation and ongoing operations of network access control devices to include firewalls, web proxies, and SSL VPN devices.Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 10/11operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration,



and migration of user dataPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assignedWhat do you need to succeed?Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environmentProven ability to handle challenging, rapid-response user supportProven ability to balance,



prioritize and organize multiple tasksDesired CharacteristicsNetwork+ CertificationCCNA or CCNP Certifications or equivalent.Microsoft Certified Professional (MCP)ITIL FoundationsWhat you'll getWork with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity toparticipate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.Why we're differentBrazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making; Job Requirements Details:Experience supporting Network Devices, Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and solid personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate/manufacturing environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks#LI-LG1 #LI-ONSITEPay Range:$ 30.00 - $ 33.00Already have an account? Log in here#J-18808-Ljbffr

📌 Deskside Technician - Auxiliary - Abbotsford (Winnipeg)
🏢 NTT DATA
📍 Winnipeg