Key Responsibilities:

Warranty Policy & Governance

- Develop and maintain warranty policies, procedures, and guidelines aligned with factory standards and local law
- Define governance, approval authority, and escalation frameworks for warranty and goodwill decisions
- Act as the internal SME on all warranty-related matters
- Undertake additional duties or contribute to projects related to the Company’s business operations, including providing leadership or support as reasonably required and consistent with the responsibilities of the role.

End-to-End Warranty Operations

•Manage the full lifecycle of warranty claims (submission, validation, approval/denial, reimbursement)

- Ensure claims are processed accurately, consistently, and within agreed timelines
- Oversee complex or high-value claims requiring detailed assessment

Dealer Network Management

- Provide guidance and support to dealers on warranty processes and requirements
- Monitor dealer performance (claim quality, rejection rates, timeliness) and drive improvements
- Manage dealer escalations, disputes, and exception approvals

Audit, Compliance & Risk Control
- Conduct dealer audits to ensure compliance and submission accuracy
- Identify and mitigate risks including incorrect claims, abuse, or fraud
- Maintain robust internal controls and audit readiness

Cost Management & Reporting




- Monitor and control warranty spend, identifying key cost drivers and risks
- Prepare regular reporting, forecasts, and insights for Finance and leadership
- Manage goodwill expenditure in line with commercial and customer strategies

Data Analysis & Quality Improvement
- Analyse warranty data to identify trends, failure modes, and product quality issues
- Support root cause analysis and drive corrective actions with factory and internal teams
- Contribute to continuous improvement to reduce warranty cost and improve reliability

Cross-functional Collaboration
- Partner with Aftersales, Technical, Parts, Customer Experience, and HQ teams
- Support technical validation of claims and resolution of recurring issues
- Coordinate parts return and support recovery processes where required

Systems & Process Management

•Lead warranty system integration, testing, and optimisation with factory systems

- Drive process efficiency, automation, and data accuracy
- Act as business owner for warranty systems and reporting tools

Customer, Recall & Training Support
- Support resolution of complex customer warranty disputes and escalations
- Assist in recall and service campaign execution and claim management
- Develop and deliver training to internal teams and dealers on warranty processes

📌 Warranty Manager-(Canada, Geely Auto) (Toronto)
🏢 ZEEKR International
📍 Toronto