Bilingual Customer Service Professional – French
Location: Remote
Pay Rate: $18–$20/hour
Duration: 1 year, with potential extension and permanent conversion

Job Summary

We are seeking a Bilingual Customer Service Skilled (English/French) to support customers by phone and email with our client in the financial servics industry. The ideal candidate has 2–4 years of customer service experience and strong communication and problem-solving skills.

Responsibilities

- Respond to customer inquiries by phone and email.
- Identify and resolve customer issues, complaints, and service concerns.
- Handle billing adjustments, refunds, exchanges, and follow-ups as required.
- Provide updates regarding claims and service requests.
- Escalate unresolved issues to the appropriate department.
- Accurately document customer interactions and actions taken.
- Maintain a professional, customer-focused experience while meeting productivity expectations.

Requirements

- 2–4 years of customer service experience.




- Fluent in French and English.
- Strong verbal and written communication skills.
- Excellent attention to detail and problem-solving abilities.
- Proficiency with MS Outlook and data entry systems.
- Ability to work independently and manage time effectively.
- Experience handling high volumes of calls or customer inquiries is an asset.

Company Description

Compunnel is a professional staffing and workforce solutions organization supporting clients across multiple industries throughout the United States. Our team specializes in connecting qualified professionals with contract, contract-to-hire, and direct hire opportunities in technical, administrative, scientific, and professional environments.

TGIT01

Pay: $18.15-$19.00 per hour

Experience:

- Customer service: 2 years (required)

Language:

- French (required)

Work Location: Remote

📌 Bilingual Customer Service Representative (Canada)
🏢 Compunnel
📍 Canada