About the opportunity

Dr. Marie Noland’s reconstructive and aesthetic plastic surgery practice is seeking a warm, highly organized Medical Office Assistant to join our team.

Working alongside Dr. Noland and her administrative team, you will help deliver an exceptional patient experience and support the smooth day-to-day running of the practice. This role suits someone who enjoys connecting with patients, looks ahead, and takes pride in seeing tasks through to completion.

Our goal is a five-star patient experience built on genuine warmth, discretion, clear communication, and dependable follow-through.

Why join our practice?

- Work closely with Dr. Noland and her administrative team, with a meaningful role in the patient experience.
- Build relationships with patients throughout their reconstructive and aesthetic care.
- Contribute ideas that improve office workflows and patient service.
- Receive a benefits package and vacation entitlement.
- Enjoy occasional work-from-home flexibility when duties and clinic needs allow.

We value initiative, thoughtful communication, and colleagues who support one another and take pride in their work.

Your responsibilities

Patient communication and service

- Welcome patients, manage check-in and rooming, and help appointments run smoothly.
- Answer telephone calls with warmth, patience, and professionalism.
- Respond to inquiries and messages promptly, document relevant communication in Accuro, and coordinate follow-up.
- Handle patient concerns with empathy, professionalism, and appropriate follow-through.
- Help patients understand administrative next steps while directing clinical questions to the appropriate team member.

Scheduling and surgical coordination

- Coordinate consultations, procedures, surgical bookings, and postoperative appointments.
- Maintain accurate waitlists and patient booking information.
- Prepare upcoming clinics and surgical paperwork, following up on missing information.
- Identify scheduling gaps, approaching deadlines, and booking obstacles early.

Office organization and teamwork

- Manage referrals, incoming documents, and administrative tasks in Accuro.
- Track outstanding items with clear next steps and follow-up dates.




- Coordinate with the administrative team on patient handoffs, paperwork, and booking requirements.
- Assist with payments and routine office administration.
- Suggest practical improvements to efficiency, accuracy, and patient service.

What we’re looking for

Required

- Previous experience working as a Medical Office Assistant.
- Excellent organization and attention to detail.
- A warm, professional telephone manner and clear written communication.
- Experience using an electronic medical record and confidence learning office technology.
- A dependable approach to prioritizing tasks and following through.
- Initiative and sound judgment, including knowing when to ask questions or seek direction.
- Respect for patient confidentiality and qualified boundaries.
- A collaborative attitude and openness to feedback and evolving workflows.

Strongly preferred

- Experience in a surgical or specialist practice, particularly surgical booking and coordination.

Additional assets

- Accuro EMR experience.
- Experience in a private clinic or another setting with high standards of personalized service.

What success looks like

Patients feel welcomed, informed, and cared for. Upcoming clinics are well prepared. Records and waitlists are accurate. Outstanding tasks have clear next steps, and potential problems are identified and communicated early.

You take pride in both the personal interactions patients remember and the careful organization that supports their care.

Pay: $25.00-$29.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

- Dental care
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Please respond to the scenario:

patient emails:

“I arranged time off work and someone to drive me, and now I’m being told my appointment needs to change.



I’ve already called twice and nobody has given me a clear answer. This is really frustrating. I expected better service.”

Write the email you would send. Under “Internal next steps,” explain what you would do to resolve the issue and ensure the patient receives follow-up. Do not assume you have authority to change the surgeon’s schedule or offer compensation.

- Please respond to the scenario below:

An upset postoperative patient

You read the following email during office hours:

“I had surgery last week and now part of my incision is gaping open. I’m really upset and worried something has gone wrong. I tried calling and couldn’t get through. What am I supposed to do?”

Write the email you would send as the MOA. Under “Internal next steps,” explain your immediate actions, who you would contact, what you would do if that person were unavailable, and how you would confirm the concern had been handed over appropriately.

- Organization and follow-through

Describe the system you have actually used to track outstanding patient follow-ups, paperwork, and tasks awaiting a physician’s response.

Include a brief example of an item you tracked, how you decided when to follow up or escalate it, and how you confirmed completion.

- Prioritization

You are at the front desk when:

A patient arrives for their appointment.

The phone starts ringing.

You discover that paperwork for a surgery in two days is incomplete.

Dr. Noland sends a routine administrative request with no stated deadline.

Explain how you would approach the situation: your first actions, any information or support you would seek, and how you would ensure the remaining tasks were not forgotten.

- Initiative, problem-solving, and ownership

Describe a specific time you noticed an administrative problem or an upcoming gap before being asked to address it.

What was the problem? What options did you consider, which approach did you recommend or take, and why? Explain when you involved others and how you confirmed the issue was resolved.

Experience:

- MOA: 1 year (required)

Work Location: Hybrid remote in Langley, BC V3A 3N5

📌 Experienced Medical Office Assistant | Plastic Surgery (Canada)
🏢 Dr Marie Noland Plastic Surgery
📍 Canada