Position Overview

A Fast growing Freight Forwarding organization is seeking a personable and experienced Customer Service & Sales Support Specialist – Freight Forwarding to join our Ontario team.

This hybrid role combines customer relationship management, sales-team support and outbound telesales. The successful candidate will have excellent communication skills, a naturally outgoing personality and practical knowledge of shipping, logistics or freight forwarding.

The responsibilities of the position will be divided approximately as follows:

Customer Service – 40%

- Serve as a primary point of contact for existing customers and vendors.
- Respond promptly and professionally to customer inquiries by telephone and email.
- Understand customers’ shipping requirements and provide appropriate support.
- Maintain regular communication regarding quotations, service requirements and shipment expectations.
- Work closely with pricing and operations teams to ensure customers receive accurate and timely information.
- Address service concerns professionally and help develop practical solutions.
- Build strong, long-term relationships with customers and vendors.

Sales Support – 30%

- Assist the sales team with customer inquiries, quotations and follow-ups.
- Prepare customer information, presentations and sales-support materials.
- Coordinate with carriers, vendors, pricing and operations teams to obtain rates and service details.
- Maintain accurate customer, quotation and opportunity records.
- Conduct prospect and market research.
- Schedule customer meetings and assist with sales presentations.
- Follow up on outstanding quotations and help move opportunities through the sales process.
- Support account development and customer-retention activities.

Tele sales – 30%

- Make outbound calls to prospective customers.
- Introduce Big Blue Inc.’s freight-forwarding and logistics services.




- Identify decision-makers and qualify potential sales opportunities.
- Develop relationships with importers, exporters, manufacturers and distributors.
- Arrange meetings for the sales and management teams.
- Maintain consistent and professional follow-up with prospective customers.
- Achieve agreed call, appointment and lead-development targets.
- Identify opportunities for air, ocean, ground, cross-border, warehousing and fulfillment services.

What We Offer

- Competitive hourly wage of $22-25 per hour, based on experience
- Performance-based commission or bonus opportunities
- Full-time position with consistent working hours
- Hybrid work arrangement
- Paid vacation and statutory holidays
- Professional training and career-development opportunities
- Exposure to Canadian, U.S. and international freight markets
- Supportive and collaborative working environment
- Opportunity to develop into a senior account-management, inside-sales or business-development role

Pay: $22.00-$25.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

- Discounted or free food

Application question(s):

- How many years of customer service experience you have ?

How many years of experience you have in Freight Forwarding ?
Are you comfortable making outbound sales calls and speaking with prospective customers every day?
Approximately how many outbound customer or sales calls are you comfortable making in one working day?
This position requires approximately 40% customer service, 30% sales support and 30% tele sales. Are you comfortable performing all three responsibilities?
Are you currently based in Ontario and able to attend the workplace according to a hybrid schedule?
Are you comfortable with an hourly wage of $22-25, depending on relevant experience, plus performance-based incentives?
As per your experience, what are the 3 most significant skills required for this role ?

Work Location: Hybrid remote in Mississauga, ON

📌 Customer Service & Sales Support Specialist – Freight Forwarding (Canada)
🏢 A Leading Freight Forwarding organization
📍 Canada