Inside Sales Customer Service Representative

Rocky Mountain Phoenix Inc. (Red Deer AB)

- Rocky Mountain Phoenix Inc. is a leader in providing equipment, service, and apparatus to the fire suppression industry.
- We are looking for someone who is initiative-taking, dependable and will bring energy and enthusiasm to the workplace.

Accountabilities:

- Provide excellent customer service and promote a positive experience for Rocky Mountain Phoenix customers.
- Assist walk-in customers by addressing inquiries, providing product information, and processing payment if needed via terminal machine, cash, or cheque.
- Promptly respond to inbound emails, messages, and phone calls ensuring timely and effective resolution of customer inquiries.
- Maintain the accuracy of the database by collecting current and updated customer and account information.
- Efficiently and accurately process approved quotes and customers’ orders/PO into our in-house Sage ERP system.
- Gather and verify customer shipping information to ensure a smooth shipping process.
- Proactively update customers on stock levels and shipping details.
- Ensure that the company database is up to date with customer information, including change of address/contact information.
- Process sales return and replacement orders, initiating shipping claims for damages in collaboration with the shipping department.
- Support outside sales team as needed to address customers’ needs and inquiries promptly.




- Provide inventory updates to procurement for effective stock level maintenance.
- Maintain open orders in Sage ERP, consistently communicating shipping details to customers.
- Keep secure records of outgoing inventory.
- Collaborate with the accounting department to reconcile any extra charges on freight invoices with customers.
- Acknowledge and resolve customer complaints.
- Enhance client service by actively developing industry and product knowledge.
- Other duties as assigned.

Requirements for Customer Service Representative

- Fire Industry knowledge and or experience is an asset.
- Experience in customer service.
- Microsoft Office, Sage 300 ERP proficiency and data entry experience preferred.
- Evident attitude of customer service and desire to build teamwork and support team members.
- Proven organizational skills with the ability to multitask, prioritize, and manage time effectively.
- Strong listening and presentation skills.
- Excellent communication skills.
- Ability to establish rapport with customers.
- Natural curiosity and desire to learn, grow and develop your skill set.
- Basic knowledge of accounting
- Ability to multi-task and meet strict deadlines.
- A collaborator with the drive for continuous improvement.
- Job Type: Full-time, Salary: $50,000-52,000 yearly

Pay: $50,000.00-$52,000.00 per year

Benefits:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Work Location: In person

📌 Inside Sales/Customer Service Representative (Canada)
🏢 Rocky Mountain Phoenix
📍 Canada