Bilingual Accounts Receivable & Customer Service Coordinator

English & Chinese (Mandarin) Required

Goldcopy Office Solutions Inc. / CopierCopier is an established office technology company serving businesses throughout Metro Vancouver. We provide copier and printer rental, leasing, sales, maintenance, and managed print services.

We are looking for a reliable, organized, and customer-focused Bilingual Accounts Receivable & Customer Service Coordinator to join our Burnaby office.

This is a long-term position combining Accounts Receivable, customer service, contract renewal follow-up, and office coordination.

Key Responsibilities

Accounts Receivable & Billing

- Prepare and send customer invoices
- Monitor customer accounts and outstanding balances
- Follow up on overdue invoices by phone and email
- Maintain AR aging and payment records
- Assist with monthly meter billing and customer account updates
- Coordinate billing and payment issues with customers and accounting

Customer Service & Customer Success

- Answer customer phone calls and emails
- Assist customers with billing, account, and service inquiries
- Follow up after equipment installations and service calls
- Maintain accurate customer information and service records
- Build and maintain good relationships with existing customers
- Make sure customer requests are followed through to completion

Contract Renewals

- Track upcoming copier rental and lease expirations
- Proactively contact customers before contracts expire
- Follow up on renewals and equipment upgrades
- Prepare basic renewal information and coordinate quotations with management
- Maintain renewal and follow-up records





Office & Service Coordination

- Coordinate customer service requests with technicians
- Maintain customer records, contracts, spreadsheets, and internal reports
- Assist with scheduling and general office administration
- Support management with daily operational tasks as needed

Requirements

- Fluent English and Chinese (Mandarin), both spoken and written — REQUIRED
- Strong English phone and email communication skills
- Comfortable calling customers regarding overdue invoices and contract renewals
- Professional and friendly customer service skills
- Organized, responsible, and detail-oriented
- Good follow-up skills — able to keep track of tasks until they are completed
- Comfortable using Microsoft Excel, Word, Outlook, and general office software
- Able to work independently after training

Preferred Experience

Experience in any of the following is an asset:

- Accounts Receivable
- Accounting Assistant / Bookkeeping
- Customer Service
- Office Administration
- QuickBooks
- Contract or account management

Previous copier/printer industry experience is not required. Product and system training will be provided.

Hours

- Monday to Friday
- 30–40 hours per week
- Position may start at approximately 6 hours per day / 30 hours per week




- Hours may increase as the employee becomes fully trained and takes on additional responsibilities
- On-site position at our Burnaby office

Compensation & Growth

$22.00–$25.00 per hour

- Starting training/probation rate: $22/hour
- 3-month performance review: potential increase to $24/hour based on performance and ability to work independently
- 6-month performance review: potential increase to up to $25/hour based on proficiency, responsibilities, and performance
- Performance bonus opportunities
- Contract renewal commission opportunities

Pay increases are based on demonstrated performance, proficiency, and responsibilities and are not automatic based solely on length of employment.

Who We Are Looking For

We are looking for someone who is dependable and enjoys keeping things organized and following through.

You should be comfortable calling a customer about an unpaid invoice, following up again when someone has not responded, communicating professionally in both English and Chinese, and keeping accurate records.

This position is a valuable fit for someone who wants a stable, long-term office career and is interested in growing into a larger Customer Success or Operations role as our company continues to grow.

How to Apply

Please submit your resume through Indeed.

In your application, please briefly describe your experience with customer service, Accounts Receivable, office administration, or accounting, and confirm that you are fluent in both English and Mandarin Chinese.

Pay: $22.00-$25.00 per hour

Work Location: In person

📌 Bilingual Accounts Receivable & Customer Service Coordinator (English/Chinese) (Canada)
🏢 Goldcopy Office Solutions
📍 Canada