Operations Manager- Manufacturing

Company Summary

Top Hand Supplies is a raw pet food/pet treat manufacturer and distributor based in sunny Cranbrook, BC.Cranbrook, the basecamp to the Rockies, offers a wide variety of winter and summer activites to enjoy; in fact, getting out and about is practically unavoidable. Top Hand Supplies is a small second-generation family-owned business that is focused on creating employment and making great pet food in the Kootenays for Western Canadian pet parents. We started in a home kitchen making food for our own dogs back in the late nineties, now our kitchen is just a little bit bigger, we still make food for our dogs and cats but also try to make a bit extra for other people because we feel it is that good. Our values are simple and practical and to succeed with our organization you will need to live and demonstrate these values in your role every day.

Our Company prides itself on our core values, Be consistent, Make it better, Do the right thing, & Get it done, If our values genuinely do not reflect your own, this role might not be for you.

Position Summary

Top Hand Supplies is a raw pet food / pet treat manufacturer and distributor based in beautiful Cranbrook, BC. The Manufacturing Operations Manager is actively involved in management of the day to day manufacturing & supply chain operations. This key role plays a major part in planning, scheduling, coordinating, implementing, and improving all aspects of the manufacturing operations and processes. The manufacturing operations manager provides hands-on and inspirational leadership and motivation through clear communication, solid organization, respect, effective delegation, training, time / priority management, & critical thinking. As the Manufacturing Operations Manager you will be accountable for all aspects and decision making of the departments under your direction. You will work closely with other departments, managers, and ownership with a profitable growth mindset.

Accountabilities

- The main accountability and metric in this role relates to gross profit margin.



Success in this role is defined by attaining and stabilizing the target gross profit margin without affecting fixed costs outside acceptable parameters.
- Lead, manage, and improve the company's manufacturing & supply chain operations through effective data collection & analysis, communication, decision making, delegation, planning, and continuous improvement initiatives.
- Embrace and build on our core company values with all team members.
- Be Consistent
- Make It Better
- Do The Right Thing
- Get It Done
- Ensure the departments are effectively producing, tracking, and maintaining an adequate throughput of in-demand goods at an acceptable level of efficiency through metric/data driven tracking programs, standardization, & documentation.
- Create a culture of continuous improvement and engagement within the organization with a focus of standardization, employee engagement, and operational excellence.
- Build and improve upon our manufacturing & supply chain operations with a focus on efficiency, automation, value creation, and best practices.
- Perform tracking, costing, budgeting, forecasting, data analysis, and maintain relevant KPIs to ensure the departments are profitable and driving the company forward to reach its goals and objectives.
- Take an active role in supervision, training, scheduling, performance management, recruiting, retention, & end of employment.
- Work with team members and ownership to establish, set, communicate, and maintain or reach the business goals through strategy, mission, & vision in alignment with company values and market needs.




- Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics.
- Ensure the departments maintain regulatory requirements for all governing bodies at all times as required.

Working Conditions

- Mostly indoors, office & food manufacturing environment.
- Extended periods of sitting or standing.
- Can be a very high pressure environment with demands from multiple parties.
- Some travel may be required within the scope of this role.

Qualifications & Skills

- The ideal candidate will have extensive knowledge of the pet food / food / meat manufacturing industry including but not limited to, equipment selection, equipment operation, R&M;, efficient line operation, sanitation, automation, & safety.
- The ideal candidate will have extensive knowledge of supply chain &management; with focus on perishable materials and cold chain.
- Experience managing and building teams is required
- A Bachelor’s degree in Business Management, Operations Management, or equivalent experience
- 2+ years of experience as an Operations Manager in food manufacturing or equivalent experience.
- Experience in automation systems implementation an asset
- Strategic thinking and excellent interpersonal communication skills are crucial for this role
- Strong & organized analytical thinking and problem solving abilities are required.
- Computer competency in general business systems & ERP programs.
- Extensive knowledge of workplace health and safety regulations and other regulatory requirements as applicable for their department.
- Knowledge and training on 5S, Lean, and/or TOC an asset
- Ability to give and take unbiased positive and constructive feedback to/from people
- Decisive and time bound decision making
- Effectively communicate using concise, easy-to-understand language.

Pay: $100,000.00-$115,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Operations Manager- Manufacturing (Canada)
🏢 Top Hand Supplies
📍 Canada