Customer Service Coordinator

Location: Concord, Ontario
Job Type: Full-time, Permanent
Work Arrangement: 100% On-site
Salary: $40,000–$44,000 per year + benefits

Important Location Requirement

This position is fully on-site in Concord, Ontario. Candidates must be able to reliably commute to the Concord office five days per week.

About the Opportunity

Our client is a well-established Canadian distributor of maintenance, repair, operations and renovation products, serving commercial and residential property customers across Ontario.

They are currently looking for a Customer Service Coordinator to join their growing Customer Success team.

This is a great opportunity for someone who enjoys helping customers, staying organized, solving problems and coordinating across different departments to make sure requests are handled properly from start to finish.

This is not a traditional inside sales role. You are not expected to know every product or technical answer. Instead, the focus is on taking ownership of customer requests, asking the right questions, involving the appropriate internal team member when needed, and making sure nothing falls through the cracks.

What You’ll Be Doing

- Receive and process customer orders and quote requests accurately and efficiently
- Respond to customer questions regarding order status, product availability, delivery, pickup and general service requests
- Maintain ownership of customer requests from initial contact through resolution
- Follow up with customers and internal teams to ensure requests are completed
- Ask the right questions to understand customer needs before routing technical or product-related inquiries
- Coordinate with internal sales, customer success, warehouse,



purchasing and delivery teams
- Escalate more complex customer issues when necessary
- Identify potential sales opportunities and route them to the appropriate sales team member
- Assist customers with website, portal and order-ahead processes
- Keep customer information, follow-ups and activity up to date in internal systems
- Help ensure customers receive timely, clear and professional communication

What We’re Looking For

- Previous experience in customer service, order management, inside sales support, distribution, wholesale, retail or a similar environment
- Strong communication skills by phone and email
- Excellent organization and follow-up skills
- Strong attention to detail
- Ability to manage multiple customer requests and priorities at once
- A strong sense of ownership and accountability
- Good judgement and comfort asking for help when additional product or technical expertise is required
- Comfortable working with business systems, CRM tools, customer portals and order-entry systems
- A team-focused and collaborative approach

Nice to Have

Experience in any of the following areas would be considered an asset:

- Distribution or wholesale
- Building materials or construction supplies
- Plumbing
- Electrical
- Hardware
- Janitorial products
- MRO products
- Order desk or order management environments

Product knowledge is not required.



The company is more focused on finding someone who is organized, responsive and committed to delivering strong customer service.

What Success Looks Like

You will be successful in this role if you:

- Process orders and quotes accurately
- Follow through on customer requests
- Communicate clearly and consistently
- Know when to resolve something yourself and when to involve another team member
- Build trust with both customers and internal teams
- Keep important information organized and visible
- Take pride in making sure customers get the support they need

Compensation & Benefits

- $40,000–$44,000 annual salary
- Full benefits program with employee cost-sharing
- Full-time, permanent position
- Opportunity for future growth within Customer Success, field service and sales

Schedule

- Monday to Friday
- Full-time
- On-site in Concord, Ontario
- This is not a hybrid or remote position

Why Consider This Opportunity?

You’ll be joining a stable, long-standing organization that is investing in improving its customer experience and building a more structured Customer Success function.

This is a good opportunity for someone who enjoys working with customers, coordinating between teams and being the person others can rely on to keep things moving.

Please apply only if you are able to commute to Concord, Ontario five days per week.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Our client is an equal chance employer and is committed to providing accommodations throughout the recruitment process upon request.

Pay: $40,000.00-$45,000.00 per year

Work Location: In person

📌 Customer Service Coordinator - Order Management (Canada)
🏢 Insight Recruitment
📍 Canada