We are looking for a motivated and organized Customer Service Representative to join our team. This position is ideal for someone who is comfortable working with computers, communicates well with customers, and is eager to learn.

New graduates are welcome to apply. Training will be provided.

Responsibilities

- Answer incoming telephone calls and assist customers in a friendly and professional manner.
- Respond to customer inquiries by phone, email, and other forms of communication.
- Process customer orders, returns, complaints, and general inquiries.
- Perform accurate data entry for new orders, order changes, customer information, and service records.
- Answer questions regarding products, pricing, promotions, warranties, and services.
- Follow up with customers regarding orders, service requests, and outstanding issues.
- Follow up on sales leads and direct qualified opportunities to the appropriate sales team member.
- Assist with promoting and selling company products and services.
- Explain current promotions and special offers to customers.
- Maintain and update customer information in the company database/ERP system.
- Prepare basic sales data, reports, and other administrative documents.
- Assist with billing and payment-related inquiries.
- Coordinate shipping, appointments, travel arrangements, and other administrative activities when required.
- Ensure customer and order information is complete and accurate.
- Attend conventions and trade shows when required.



Additional bonuses may be available for trade show participation and sales performance.
- Work closely with sales, service, accounting, and operations teams to provide a positive customer experience.
- Perform other administrative and customer service duties as assigned.

Requirements

- College diploma or equivalent; current graduates are welcome to apply.
- Strong computer skills and ability to learn new software quickly.
- Comfortable using Microsoft Office, including Outlook, Word, and Excel.
- Strong written and verbal communication skills.
- Professional and friendly telephone manner.
- Good organizational and administrative skills.
- Strong attention to detail and accuracy.
- Customer-focused attitude with good problem-solving skills.
- Ability to multitask and prioritize work in a busy environment.
- Self-motivated, responsible, and willing to learn.
- Previous customer service, administrative, or sales experience is an asset but not required.

Ideal Candidate

You are comfortable with technology, enjoy helping customers, and can learn new systems quickly. You are organized, dependable, detail-oriented, and able to communicate professionally with both customers and coworkers. This is a great opportunity for a new graduate looking to build experience in customer service, sales support, and business operations.

Job Type: Full-time

Pay: $18.00-$21.00 per hour

Benefits:

- Casual dress
- On-site parking

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Equipment and supplies Distribution
📍 Canada