Job Overview:

We are seeking a highly detail-oriented and organized Scheduling Coordinator to join our team. This in-person vacant contract role is vital in managing schedules and ensuring seamless communication with customers and across internal departments. While working in a fast paced work environment, the ideal candidate will possess strong data entry, analysis skills, and excellent communication abilities to facilitate efficient scheduling processes.

Job Responsibilities:

- Develop and maintain accurate daily and weekend schedules.
- Monitor work progress and ensure assigned activities are completed within established timelines.
- Manage scheduling while ensuring compliance based on employee qualifications and business requirements.
- Analyze scheduling data to identify potential employee absenteeism, employee training, and scheduled calls.
- Provide customer confirmations and follow ups for scheduled appointments.
- Reschedule customer appointments due to cancellation, additional services or other.
- Communicate and confirm customer appointment, billing information effectively with customers and internal teams members while demonstrating professional phone etiquette and customer service skills.
- Collaborate with internal department to seek technical information prior to booking customer appointments.
- Ensure materials and equipment are included on the internal documentation for each customer.
- Respond to customer inquires by assisting in resolving complaints when needed.
- Ensure customer appointments are scheduled based on the required services.
- Ensure services for customer appointments are documented and complete matching all costs against the services performed.




- Collaborate with supply chain teams to streamline processes and improve overall efficiency.
- Other duties assigned.

Job Qualifications:

- Minimum Post Secondary Diploma.
- 3-5 years of similar job experience.
- Ability to work with a scheduling ERP and learn new ERP systems as needed.
- Excellent data entry skills with high accuracy; proficient in typing
- Analytical skills to interpret scheduling data and identify process improvements.
- Effective communication skills for coordinating with both customers and internal team members.
- Strong organizational skills with the ability to manage multiple priorities in a quick-paced environment.
- Professional phone etiquette and interpersonal skills with the ability to problem solve quickly.
- Detail-oriented with the ability to handle high pressure and meet deadlines.
- Demonstrate commitment to professionalism and integrity.

We are an equal opportunity employer. Our Company is committed to providing accessible employment practices that are in compliance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (‘AODA’). All applicants are asked to make their needs and requirements, for the purpose of accommodation under the Ontario Human Rights Code and AODA known to Human Resources when they are contacted for an interview. We thank all applicants; however, only selected candidates will be contacted for an interview.

Pay: From $60,000.00 per year

Benefits:

- On-site parking

Application question(s):

- Please advise your wage expectations for this job opportunity.
- Are you able to work in-person from Monday - Friday?

Experience:

- Customer service: 3 years (required)

Work Location: In person

📌 Scheduling Coordinator (Mississauga)
🏢 Important Company of the Sector
📍 Mississauga