Lending Service Representative

Location: Remote

Job Type: Full-Time

We are currently recruiting for a Lending Service Representative to support customers throughout the loan application process while ensuring accuracy, compliance, and exceptional customer service. This position is responsible for reviewing and processing loan applications, verifying documentation and eligibility, maintaining customer records, and supporting day-to-day lending operations.

The ideal candidate will have experience in lending, loan administration, credit, or financial services and possess strong organizational, communication, and problem-solving skills.

Key Responsibilities

- Process, review, and evaluate loan applications and supporting documentation for accuracy, completeness, and compliance.
- Verify applicant eligibility, customer information, financial details, and required documentation.
- Provide qualified customer service by phone and email, including responding to inquiries and following up on outstanding documentation.
- Maintain accurate loan files, customer records, and data within internal systems.
- Calculate loan advances, applicable fees, and repayment schedules in accordance with program requirements.
- Establish and update pre-authorized debit schedules with customer approval.
- Ensure required loan documentation and security are in place prior to advancing funds.
- Support credit and lending activities, including gathering financial information, reviewing credit histories, conducting lien searches, and requesting credit bureau information.
- Conduct outbound customer follow-up calls and identify opportunities to support client retention.
- Refer qualified prospects and business development opportunities to the sales team.
- Assist with reconciliations, reporting, and other lending administration activities.




- Provide backup support to team members and contribute to process improvements and operational efficiencies.

Qualifications

- High School Diploma required; post-secondary education in Business, Accounting, Bookkeeping, or a related field is considered an asset.
- Minimum 2 years of administrative and/or customer service experience.
- Minimum 3 years of experience in loan administration, lending, credit, or related financial services.
- Strong attention to detail, accuracy, organizational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong mathematical, reconciliation, and analytical abilities.
- Ability to work independently and collaboratively in a team environment.
- Experience within the agricultural industry or agricultural lending is considered an asset.

Technical Skills

- Advanced proficiency in Microsoft 365, particularly Excel.
- Experience with business software applications, databases, and document management systems.
- Comfortable using telephone and virtual communication platforms.

Working Conditions

- This is a work-from-home position involving regular computer and telephone use.
- Extended hours or overtime may be required during peak lending periods.
- Requires the ability to manage confidential financial information with professionalism and discretion.

What You Bring

- A customer-focused approach and strong relationship-building skills.
- Excellent attention to detail and commitment to accuracy.




- Strong organizational and multitasking abilities.
- Professional judgment and problem-solving skills.
- Adaptability, initiative, and a positive team-oriented attitude.
- The ability to manage competing priorities in a fast-paced environment.
- Ability to maintain confidentiality and securely handle sensitive customer and financial information.

What's In It For You

- A fully remote work environment.
- A supportive team that values collaboration and professionalism.
- Comprehensive onboarding and training.
- Opportunities to expand your lending, credit, and financial services knowledge.
- Career development and growth opportunities.
- A positive culture where your contributions are recognized and valued.
- Competitive compensation.

This opportunity will not be around for long! Apply now!

Send your resume to: [email protected], call (phone hidden)

Express Employment Professionals (Guelph) is a licensed Temporary Help Agency operating in full compliance with the Ontario Employment Standards Act, Pay Transparency requirements (effective January 1, 2026), the Ontario Human Rights Code, and all applicable Temporary Help Agency regulations. We welcome applications from all qualified candidates and do not require Canadian experience. Applicants are advised that artificial intelligence tools may be used to support initial screening, assessment, or selection processes. Express Employment Professionals provides reasonable accommodation throughout the recruitment process upon request. This job posting and any associated applicant information will be retained for a period of three (3) years in accordance with provincial regulations.

Pay: $45,000.00-$55,000.00 per year

Language:

- French (required)

Work Location: Remote

📌 REMOTE Lending Services Representative (Canada)
🏢 Express Employment Professionals
📍 Canada