Role: Senior Major Incident Analyst (Spanish)
Rates: $125,000 - $130,000 p/y
Location: Downtown Toronto
Structure: Full time, Hybrid 3x per week on site

-

We have a great new opportunity to support one of our top 5 banking clients in a full time capacity!

Please see below for more information on the position and if interested apply with an updated resume aligned to the needs of the role.

—

Key Responsibilities

- Lead major incident bridges involving support teams across multiple countries and time zones.
- Establish command and control during business-critical technology outages.
- Coordinate application, infrastructure, network, database, security, vendor, and business teams.
- Drive teams toward the shortest and safest path to service restoration.
- Communicate effectively with stakeholders in both English and Spanish.
- Provide clear, accurate, and timely updates to business and technology executives.
- Manage several technical workstreams and escalations simultaneously.
- Conduct post-incident reviews and help identify root causes, lessons learned, and corrective actions.
- Work with subject matter experts to identify ongoing risks and develop mitigation plans.
- Recommend improvements to enterprise incident-management processes.

Mandatory Requirements

- Professional fluency in English and Spanish, both spoken and written.
- At least 5+ years of direct Major Incident Management experience.




- Significant hands-on experience personally leading major incident bridges.
- Experience coordinating support teams across multiple geographies.
- Robust executive communication skills, including experience working with VP-level or higher stakeholders.
- Broad understanding of enterprise IT environments and full-stack technologies.
- Ability to remain composed, establish priorities, assess risk, and make sound decisions during high-pressure outages.
- Excellent verbal, written, presentation, and facilitation skills.
- ITIL Foundation certification—ITIL v3, ITIL 2011, or ITIL 4.
- Post-secondary education in Computer Science, Engineering, Information Sciences, or an equivalent field.

- -

CorGTA is an equal opportunity employer, please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

At times, CorGTA or its client partners may utilize AI tools to assist with the hiring processes.

By submitting your application, you consent to be contacted by CorGTA via email, SMS, or phone regarding current and future opportunities, and acknowledge our collection and use of your personal information in accordance with our Privacy Policy and Terms of Service: www.corgta.com/privacy-policy

For more roles like this, please go to www.corgta.com/find-a-job/

📌 Senior Major Incident Analyst (Spanish) - Full time (Canada)
🏢 CorGTA
📍 Canada