About Loyalist

Loyalist College is built upon the lands governed by the Dish with One Spoon wampum agreement. We affirm and thank the Haudenosaunee, Anishinaabeg and Huron-Wendat nations for their continued caretaking of the land. At Loyalist, we empower our students with wraparound support services and hands-on training to succeed on any path they choose. Our academic programs are responsive and innovative, designed to solve pressing social and economic challenges and meet the evolving needs of our regional industry and community partners. Our graduates enter the workforce equipped with the knowledge they need to be better global citizens, and with future-focused skills to lead change in their fields. With a presence in Belleville, Bancroft, Port Hope, Tyendinaga and Toronto, we believe our institutional responsibility extends beyond the classroom to seeing the big picture for the communities we serve. Our expertise in applied research and deep connections to local industry support economic development, to the benefit of businesses, entrepreneurs, changemakers and innovators. Our commitment to decolonization, and the pursuit of a more inclusive, equitable world, means we hold ourselves accountable to the diverse perspectives, cultures and experiences that shape our communities.

Position Summary

Reporting to the Manager, Employment Services, the resource centre attendant serves as the first point of contact for community employment services and is responsible for providing exceptional front-line support to job seekers, employers, and community partners. The incumbent directs inquiries to appropriate internal and external resources, coordinates referrals, and assists clients with their job search activities.
The resource centre attendant supports individuals accessing labour market information, career and occupational resources, training opportunities, employment opportunities, and job search strategies. Through a client-focused approach,



the incumbent helps clients navigate available services while contributing to the effective delivery of employment programs and services.

Duties and Responsibilities

- Act as the first point of contact for individuals accessing Resource Centre services.
- Respond to in-person, telephone, text, and email inquiries regarding programs and services.
- Explain available services to current clients, assess initial needs, and schedule appointments.
- Receive and manage referrals through the case management system.
- Contact referred clients by phone, text, or email to arrange appointments.
- Track referral sources, communication methods, and contact attempts.
- Update referring agencies when clients cannot be reached.
- Assist clients with job search activities, including resume and cover letter development, interview preparation, and online job applications.
- Organize and maintain electronic filing systems for client resumes and related documents.
- Provide referrals to appropriate internal and external community resources and services.
- Maintain, organize, and update Resource Centre materials, resources, and displays.
- Collaborate with Community Employment Services staff to promote employment opportunities and ensure seamless service delivery.
- Monitor the case management system for referrals from social assistance programs and other referral sources.
- Update client and referral information within the case management system.
- Maintain the online job board and monitor the status of employment postings.
- Create and maintain social media content to promote services, resources, and employment opportunities.




- Conduct client follow-up activities to verify employment outcomes and collect program-related information.
- Contact clients at scheduled checkpoints by phone, text, or email for follow-up and employment verification.
- Review employment information for accuracy and completeness.
- Assist Employment Services staff with data entry, document management, and electronic record maintenance.

Qualifications

- Minimum 2 (two) year diploma in Business Administration, Office Systems, Computers, Databases or related field

- A minimum of at least one (1) year of relevant experience providing services to diverse client groups, developing job search-related paperwork and compiling and disseminating labour market information
- Effective research skills, demonstrated proficiency using a variety of computer programs including MS Office Suite, internet and e-mail
- Familiarity with a wide range of community, employment and social service-related resources
- Excellent customer service skills along with effective organizational, research and administrative skills

- An ability to apply an understanding of diversity and inclusiveness to meet the needs of a diverse client population

Please note:

Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost) confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to [email protected].

We thank all applicants, however, only those selected for an interview will be contacted.

📌 Resource Centre Attendant (Bancroft)
🏢 Loyalist College
📍 Bancroft