Full-Time Experienced 9-1-1 Emergency Communications Centre Communicator

Ready to take the next step in your communications career?

The Greater Sudbury Police Service is seeking experienced 9-1-1 Emergency Communications Centre Communicators to join our team. If you are currently employed, or have previous experience, as a 9-1-1 Emergency Communications Centre Communicator with a municipal or provincial police service and are considering a new opportunity or relocation, we encourage you to apply.

Applicants must possess:

- A minimum of one (1) year of experience in police emergency communications involving both call-taking and dispatching functions.
- Successful completion of a recognized 9-1-1 Emergency Communicator Training Program from a Municipal or Provincial Police Service.
Experience working within a policing environment

Why Join Greater Sudbury Police Service?

As a Full-Time Experienced 9-1-1 Emergency Communicator, you'll enjoy a rewarding career supported by competitive compensation, comprehensive benefits, and opportunities for professional growth.

Full-Time Employment

Successful candidates will be assigned to a platoon and scheduled on our 12-hour, 5-4 rotating shift schedule, providing consistent full-time hours and a predictable work pattern.

OMERS Pension Plan

Build your future with confidence through participation in the OMERS Pension Plan, one of Canada's largest defined-benefit pension plans. Employer-matched contributions are provided, and eligible service from other pension plans may be transferable.

Learn more: www.omers.com

Recognition of Previous Service

We recognize your valuable experience.

Previous service will be considered for:

- Vacation entitlement
- Service recognition and experience pay
- Placement within the applicable salary range

Currently, service pay is provided annually based on years of service. Effective January 1, 2028, eligible full-time employees will receive experience pay incorporated into their hourly rate.

Experience Pay Schedule

Years of Service Jan. 1, 2028
8-17 Years (3%) $1.26
18-24 Years (6%) $2.53
25+ Years (9%) $3.79

- Employee's with 5+ years will receive $300 of Service pay annually until they qualify for Experience Pay.

- Experience pay forms part of the members salary and is pensionable. Experience pay shall form part of the base salary when calculating overtime, sick time, court time, and vacation pay.

Competitive Salary

Compensation is provided in accordance with the Sudbury Police Association Civilian Group Collective Agreement.

Experienced candidates placement within the salary range will be based on their relevant experience.

Year Hourly Rate Annual Salary
Year 1 $41.83 $87,341.04
Year 2 $44.22 $92,331.36
Year 3 $45.75 $95,526.00
Year 4 $47.29 $98,741.52
Year 5 $49.07 $102,458.16

- 2026 Rates

Comprehensive Health & Dental Benefits

Enjoy extensive health, dental, and related benefits designed to support you and your family's well-being.

Wellness & Work-Life Balance

We are committed to supporting the health and wellness of our members through:

- Wellness initiatives and incentives
- Dedicated Service Wellness Coordinator
- On-site fitness facility
- Sick leave provisions
- Parental leave coverage

Professional Development Opportunities

Advance your career through opportunities to become a:

- Communications Trainer
- Acting Supervisor

Additional compensation is provided through training and acting pay premiums.

Live, Work,



and Thrive in Sudbury

Located in the heart of Northern Ontario, Greater Sudbury offers an exceptional quality of life just 3.5 hours north of Toronto.

Enjoy:

- Affordable housing and larger properties
- Shorter commute times
- A vibrant and growing community
- Excellent shopping, dining, and entertainment options
- Year-round outdoor recreation
- Access to over 330 lakes and endless natural beauty

Greater Sudbury offers an outstanding place to call home.

Learn more about life in Sudbury: www.movetosudbury.ca

Job Description:

Full Time Experienced 9-1-1 Emergency Communicator

The 9-1-1 Emergency Communications Centre (9-1-1 ECC) serves as the Primary Public Safety Answering Point (PPSAP) for the City of Greater Sudbury. Communicators receive and assess incoming emergency calls, determining the appropriate response and relaying critical information to Police and Fire personnel in the field. Using two-way radio systems, Computer-Aided Dispatch (CAD), and Electronic Data Processing (EDP) technology, Communicators coordinate and monitor emergency response activities. They also respond to information received from field units, provide call-taking and screening services, operate the switchboard as required, and ensure all 9-1-1 calls are directed promptly to the appropriate emergency service agency.

Specific Tasks & Responsibilities

Dispatching

- Acquire and effectively apply knowledge of the Radio/Dispatch system, organizational structure of the Greater Sudbury Police Service, and the Sudbury and Zone dispatch areas.
- Update and maintain familiarity with directives, procedures, and other Service correspondence to advise field personnel accordingly.
- Accurately and expeditiously receive and dispatch calls.
- Dispatch radio calls for service ensuring most urgent calls are dispatched first.
- Update units as additional information is received.
- Consult with 9-1-1 ECC Supervisor to determine response in event of conflicting priority or personnel shortages.
- Maintain status of all Field personnel, uniform and non-uniform included, via status reports and welfare checks.
- Maintain efficient distribution of Field personnel.
- Correlate incoming/outgoing information ensuring accuracy and completeness using E.D.P. equipment.
- Perform CPIC and Records Management System (RMS) checks for units.
- Perform their duties from the Mobile Command Vehicle, back-up communications centre or any other facility set up for that purpose as directed.
- Draw on personal experience, knowledge, and problem-solving skills to give accurate and credible advice to peers and new employees.
- CPIC record maintenance - add/remove stolen vehicles and missing persons.

Call Taking

- Answer incoming calls efficiently and extend to appropriate area.
- Evaluate calls, prioritizing and ensuring the most urgent calls are answered and processed first.
- Using Electronic Data Processing (EDP) equipment, obtain and record all necessary information when generating an incident and advises the dispatcher of recent information as it is obtained.
- Remain calm, quick,



and effective with emergency calls or emotional callers.
- Enter information quickly and accurately into system for dispatching.
- Remain confident, composed, and effective during busy times.
- Report any unusual calls to 9-1-1 ECC Supervisor.
- Perform CPIC and RMS checks.
- Receive 911 emergency calls for police, fire and ambulance and conference the call to the appropriate agency.
- Screen the call for police/fire and process the complaint accordingly.
- Update and maintain familiarity with Directives and Procedures and other Service correspondence to advise Field personnel accordingly.
- Relay messages as required.
- Log all radio or telephone troubles and report same to the Communications Supervisor.

Qualifications

- Successful completion of Secondary School (Grade 12) or equivalent.
- Must be successfully signed off and trained as a 9-1-1 Emergency Communicator from a Municipal or Provincial Police Service.
- Minimum one (1) year experience call taking and dispatching in a Police 9-1-1 Emergency Communications Centre environment.
- Demonstrated proficiency in the specific duties of a Communicator.
- Good knowledge of office procedures and routines required through related experience.
- Successfully demonstrated analytical thinking, observation, and problem-solving skills in aptitude testing.
- Hearing ability within acceptable standards.
- Must be psychologically fit to perform the duties.
- Keyboarding to a minimum of 45 wpm.
- Must be able to meet the Greater Sudbury Police Service background requirements (good moral character with no criminal record for which a pardon has not been granted).
- Must be available to work shifts (days, nights, weekends, and holidays).

Assets

- Familiarity with the geography of Sudbury.
- Familiarity with radio call signs, codes and operation of two-way radio equipment.
- Knowledge of office procedures and routines aquired through related experience.
- Bilingualism (English/French) is considered an asset.

Skills

- Strong interpersonal, oral, and written communication skills.
- Good reading comprehension skills.
- Proven organizational, time-management and motivational skills.
- Proven ability to remain calm and handle stress.
- Ability to work independently and collaboratively as part of a team.
- Ability to maintain accuracy with a large volume of work.

Hours of Work: 12 hour shift schedule - Days and Nights

Rate of Pay:

Compensation is provided in accordance with the Sudbury Police Association Civilian Group Collective Agreement.

Experienced candidates placement within the salary range will be based on relevant experience.

Year Hourly Rate Annual Salary
Year 1 $41.83 $87,341.04
Year 2 $44.22 $92,331.36
Year 3 $45.75 $95,526.00
Year 4 $47.29 $98,741.52
Year 5 $49.07 $102,458.16

Appropriate accommodations will be provided upon request throughout the hiring process as required under the Greater Sudbury Police Services Employment Accommodation Policy and the Accessibility for Ontarians with Disabilities Act (AODA).

The selection process will reflect the dedication of the Greater Sudbury Police Service to the principles of Equal Opportunity.

We thank all applicants, however only those selected for an interview will be contacted.

Cover letter and resume relating your knowledge, skills, and experience to the qualifications listed in the posting is required.

Application Deadline: Monday, October 5th 2026 at 0800hrs

📌 Full-Time Experienced 9-1-1 Emergency Communicator (Canada)
🏢 Greater Sudbury Police Service
📍 Canada