DISPATCH / ADMIN COORDINATOR — ORGANIZED CHAOS EXPERT WANTED

$20–$26/hour + Benefits + Company Events

We are a growing plumbing and HVAC service company looking for a strong Dispatch / Administrative Coordinator to join our office team.

If you’re the kind of person who can answer a phone, move three things around on a schedule, send an email, help a customer and somehow still remember what you were doing before all of that happened…

You might be exactly who we’re looking for.

We service multi-family residential and commercial buildings throughout Calgary and surrounding areas, and our office team plays a major role in keeping everything moving.

This is not a sit-around-and-wait-for-the-phone-to-ring kind of job.

It’s busy.
It’s fast-paced.
Every day is different.

And for the right person, it can be a lot of fun.

WHAT WE OFFER

- $20–$26/hour, based on experience
- Group benefits
- Full-time, consistent hours
- Modern software and office systems
- Training and opportunities to grow
- Company events and team-building activities
- A supportive office and field team
- Long-term opportunity with a growing company
- A role where you actually have an impact on the day-to-day operation

WE LIKE TECHNOLOGY

We’ve worked hard to eliminate unnecessary paperwork and outdated processes.

Our team uses modern apps and software for:

- Technician dispatching
- Work orders
- Customer communication
- Quotes
- Preventative maintenance scheduling
- Service reports
- Building and equipment information
- Invoicing
- Fleet coordination
- Internal communication

If you’re comfortable learning software, working from multiple screens and keeping information organized, you’ll probably feel right at home.





And if you’re still using sticky notes for everything…

We might be able to convert you.

WHAT DOES DISPATCH LOOK LIKE HERE?

You’ll help coordinate plumbers and HVAC technicians working throughout Calgary and surrounding communities.

Your day may include:

- Scheduling service calls
- Dispatching technicians
- Communicating with customers and property managers
- Keeping technicians updated throughout the day
- Booking return visits
- Following up on approvals and parts
- Coordinating building shutdowns
- Updating job notes and customer information
- Monitoring emails and incoming requests
- Assisting with administrative tasks
- Helping make sure important details don’t fall through the cracks

In other words:

You help keep the wheels turning.

WHO WE'RE LOOKING FOR

You don’t necessarily need plumbing or HVAC experience.

But you do need to be:

- Organized
- Friendly
- Confident on the phone
- Comfortable dealing with customers
- Good at multitasking
- Detail-oriented
- Comfortable with computers and mobile apps
- Able to prioritize when several things become urgent at once
- Willing to learn
- Able to communicate clearly with both office staff and tradespeople

Experience in any of the following is a major asset:

- Dispatch
- Customer service
- Property management
- Construction
- Plumbing or HVAC
- Service companies
- Scheduling
- Administrative coordination





YOU’LL PROBABLY ENJOY THIS JOB IF...

You secretly enjoy organizing things.

You’re the person in the group chat who actually makes the reservation.

You notice when something has been forgotten.

You can handle a busy phone without panicking.

You like checking things off a list.

You can talk to a technician at 8:00 AM, a property manager at 8:05 AM and a supplier at 8:10 AM without forgetting who is who.

And when someone says:

“Can you just squeeze one more call into the schedule?”

…you don’t immediately throw your computer out the window.

WORK HARD. HAVE SOME FUN TOO.

We take our work seriously, but we also believe people should enjoy where they work.

We regularly organize company events, outings and team-building activities, and we continue to invest in our staff, technology and internal systems as the company grows.

We’re looking for someone who wants more than just another office job.

We want someone who can become an important part of the team.

INTERESTED?

If you’re organized, personable, valuable with technology and enjoy being right in the middle of a busy operation, we’d like to hear from you.

Apply confidentially through Indeed.

All applications will be kept confidential.

Pay: $20.00-$26.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Ability to commute/relocate:

- Airdrie, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Plumbing and/or HVAC dispatcher: 2 years (required)

Language:

- English (required)

Work Location: In person

📌 Plumbing / HVAC Dispatcher (Canada)
🏢 Recognized
📍 Canada