Mid-Ontario Truck Centre is seeking an experienced and customer-focused Service Manager to lead our service operations. This role is responsible for the day-to-day performance of the service department, including people leadership, customer satisfaction, operational efficiency, financial performance, safety, and OEM relationships.

The successful candidate will be an experienced leader with a strong background in heavy-duty truck or equipment service operations who can build high-performing teams, improve processes, develop customer relationships, and drive departmental results.

Essential Duties and Responsibilities:

- Accomplishes Mid-Ontario staffing objectives, including recruitment and selection and performance management including coaching, counseling and disciplining shop employees when needed.
- Oversee all day to day operations and activities in the shop.
- Maximizes customer operational performance by providing resources and technical advice, resolving problems, disseminating advisories, warning and new techniques, detecting and diagnosing network problems.
- Direct, train and motivate a service team comprised of multiple Shop Foremen, Service Writer, Warranty Administrator and Truck and Coach Technicians.
- Monitor departmental performance in key areas such as revenue, profitability and efficiency.
- Manage shop overhead costs.
- Improve customer service quality results by studying, evaluating and re-designing processes, establish and communicating service metrics, monitoring and analyzing results, effective implementation of changes.
- Ensure a high level of customer satisfaction by contributing customer service information and recommendations to strategic plans and reviews, action plan development and implementation.




- Develop long term relationships with both new and existing customers to ensure repeat and referral business.
- Ensure compliance with manufacturer warranty and policy procedures.
- Partner with the manufacturer to monitor vehicle failure history, identify trends and develop action plans to prevent failures
- Manage quoting, work order and invoicing software systems to ensure jobs are completed and invoiced in a timely manner.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in qualified organizations.
- Ensure all employees in the shop are working safely and adhering to provincial and federal safety and employment regulations.
- Liaison between OEM’s and Mid-Ontario Truck Centre to ensure a good working relationship.

Qualifications & Experience

- Minimum 3 years of experience in a Service Manager, Service Supervisor, Maintenance Supervisor, or similar leadership role within a truck dealership, heavy equipment dealership, leasing company, or large fleet operation.
- Strong background in heavy-duty truck, equipment, or fleet maintenance and repair operations.
- Proven experience in operations management, staffing, process improvement, budgeting, performance management, and customer service.
- Strong leadership skills with the ability to recruit,



develop, motivate, and hold a diverse service team accountable.
- Demonstrated ability to analyze operational information, establish standards, make informed decisions, and drive service excellence.
- Knowledge of environmental, health and safety, and regulatory requirements applicable to heavy-duty vehicle repair operations.
- Strong customer relationship and communication skills.
- Excellent organizational, problem-solving, and time-management abilities.
- Intermediate computer skills, including proficiency with Microsoft Office, email, and service management/work order systems.
- Minimum GED or ACE.

The above statements are intended to describe the general nature and level of work being performed by those assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties and/or skills required. Other duties outside of their normal responsibilities from time to time, as required.

This posting represents a current, existing vacancy within our Service Department.

Mid Ontario Truck Centre is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility for Ontarian and Disabilities Act (AODA) and The Ontario Human Rights Code (OHRC).

No artificial intelligence (AI) tools are used in the assessment, screening, or selection of the candidates for this position.

Job Type: Full-time

Pay: $120,000.00-$135,000.00 per year

Application question(s):

- Are you a licensed 310Technician?
- Have you used these Dealer Management systems Karmak, CDK, ADP?
- How many years experience do you have as Service Manager for Truck Dealership?

📌 Service Manager (Canada)
🏢 Mid-Ontario Truck Centre (Macku002FVolvo Dealership)
📍 Canada