About Us: At We Must, we specialize in innovative printing solutions, including DTF heat transfers, Screen Printing, custom apparels, Special Effect Prints, Promo Accessories and Embroidery. Our mission is to provide high-quality products and services at affordable prices, empowering businesses in the custom apparel industry to thrive.

Job Overview: As a Account Manager, you own the customer relationship for assigned accounts and acts as the primary point of contact for communication. Success comes from a combination of responsiveness, organization, follow-through, relationship building, retention, and account growth.

Key Responsibilities

- Retain existing customer business and strengthen relationships.
- Provide responsive, professional, and proactive account support.
- Understand customer needs, purchasing patterns, projects, and priorities.
- Follow opportunities from initial request through quote, order, production, and completion.
- Identify opportunities to increase order frequency, order value, and service adoption.
- Introduce relevant We Must capabilities when they solve a customer need.
- Maintain accurate and useful CRM records.
- Coordinate effectively with internal departments to deliver a strong customer experience.
- Attend trade shows, expos, and industry networking events to promote We Must’s capabilities.
- Work closely with production, marketing, and customer service teams to ensure seamless order fulfillment.

What We’re Looking For





- Proven experience in sales or relevant experience, ideally in printing, promotional products, or apparel manufacturing. This is a Must.
- Strong understanding of sales cycles, prospecting techniques, and account management.
- Excellent communication and negotiation skills.
- Ability to manage multiple opportunities while delivering exceptional customer service.
- Comfortable with CRM tools, prospecting platforms, and remote communication tools.
- Self-motivated, goal-driven, and adaptable to a fast-changing environment.
- Availability for local and out-of-state travel to meet clients and attend events.

Experience Requirements

- 6–8 years in a sales role, with a history of exceeding sales targets.
- Strong familiarity with promotional marketing and custom apparel printing.

Why Join Us? At We Must, you'll have the opportunity to shape the brand's growth, influence client satisfaction, and work in a energetic and supportive environment. If you're a sales professional passionate about building relationships and securing business opportunities, we'd love to hear from you!

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

- Dental
- Life Insurance

Work Location: In-Office at Hamilton, Ontario.

Job Type: Full-time

Pay: $50,000.00-$70,000.00 per year

Benefits:

- Paid time off

Language:

- English (preferred)

Work Location: In person

📌 Account Manager (Canada)
🏢 We Must
📍 Canada