Job description:

Location: Fully on-site outside of Guelph, Ontario, with occasional travel.

Job Type: Permanent, full time

About Our Company
We are a growing rental services business with locations outside the GTA. Our team is obsessed with customer service, and we’ve invested in a lot of software systems to allow us to make data-driven decisions and provide a premium level of service.

About the Role

We are conducting a confidential search to find a mid-career manager with the potential to grow. This role is perfect for someone who is ready to learn first, do the work next, and look at continuous improvement down the road. You must be a roll up your sleeves leader who walks the talk in order to be successful in this role. If you do your best work sitting at a desk all day, this isn’t the role for you. If you get great results but alienate your team, this isn’t the role for you. If you like a predictable setting and avoid stressful situations, this isn’t the role for you. If you can skill up a team, run the day-to-day operations, keep an eye on the bottom line, relentlessly nurture customer relationships, treat your employees respectfully while still setting clear expectations… and make it all look easy, this is your dream job!

Responsibilities

- Learn our systems and manage the Dispatch team, being proficient enough to identify routing inefficiencies or issues and correct them, and to work a dispatch desk to cover absences.
- Take responsibility for all permitting and ensure that permits are valid and renewed without lapses.
- Take responsibility for all compliance with environmental,



health and safety, employment, and commercial vehicle operation regulations.
- Own the P&L;, ensuring profitability targets are met through efficient operational decisions.
- Directly supervise and support four employees, and indirectly supervise approximately 80 employees.
- Provide guidance and support to other supervisory and management staff as appropriate.
- Liaise with Sales team and ensure alignment, meeting customer commitments and service expectations.
- Ensure the quality of service is maintained, and that customer care is the focus of every employee.
- Role model and reinforce our Company’s values.
- Quickly become the trusted second in command for the General Manager, with the medium term goal of being ready to step into that role.

Qualifications

· Minimum of 3 years of experience managing a P&L;, people, and operations

· 7+ years of experience in an operations role, preferably working up from entry level in an organization

· Experience in a regulated industry meeting compliance standards is mandatory

· Route based industry experience preferred (to support understanding of dispatching concepts and logistics)





· Strong computer skills and commitment to using available software to improve operating efficiency and decision-making

· Strong people skills – able to set expectations and have them met while still maintaining team morale

· Proven ability to problem solve, maintain customer relationships, and earn the respect of your team

· Able and willingness to learn quickly

· Relentless commitment to Environment, Health and Safety

· Interested in career growth and proving yourself along the way

· Proven experience mentoring and developing teams and supervisory employees

What We Offer

· Competitive wage

· Excellent fully paid benefits plan

· 5% match on your RRSP contributions

· Business casual workplace

· Supportive and collaborative team environment

· Opportunity to grow within a stable and expanding organization

· On-the-job learning and exposure to a multi-brand operation

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodation throughout the recruitment process is available for applicants with disabilities. If you require an accommodation, please identify your requirements with your application.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.

Pay: $110,000.00-$120,000.00 per year

Benefits:

- Dental care
- Life insurance
- Paid time off
- Vision care

Work Location: In person

📌 Assistant General Manager (Guelph)
🏢 Leading
📍 Guelph