Job Title: Administrative Assistant / Front Desk

Location: WD Swim – 66 Bullock Dr. Unit 5, Markham, ON L3P 3P2

Job Type: Full-time

Reports To: Operations Manager

About WD Swim

WD Swim is a leading swim school in the Greater Toronto Area, offering high-quality swim instruction for children and adults of all ages and skill levels. We are dedicated to fostering a protected, supportive, and welcoming environment for our swimmers, families, and team members.

Position Overview The Administrative Assistant / Front Desk serves as the primary point of contact for parents, members, and visitors. This role plays a key part in delivering excellent customer service while supporting daily administrative and front desk operations to ensure the smooth and efficient running of the facility.

Key Responsibilities

- Welcome parents, members, and guests in a warm, professional manner
- Respond to phone calls, emails, and in-person inquiries regarding programs, schedules, and services
- Manage class bookings, registrations, cancellations, and member check-ins
- Process payments, issue receipts, and assist with basic billing inquiries
- Maintain accurate records, files, and member information
- Communicate effectively with instructors and management regarding schedules and updates
- Perform daily administrative tasks including data entry and basic reporting
- Ensure the front desk area remains clean, organized, and professional at all times
- Adhere to WD Swim policies, procedures,



and confidentiality standards
- Promptly report operational issues or concerns to management

Qualifications
- Previous experience in administrative, front desk, or customer service roles preferred
- Strong verbal and written communication skills
- Excellent organizational and multitasking abilities
- Friendly, professional, and customer-focused approach
- Basic computer skills, including email, scheduling systems, and spreadsheets
- Ability to work independently and collaboratively within a team
- Reliable, punctual, and detail-oriented

Why Join WD Swim?
- Supportive and team-oriented work environment
- Opportunity to grow with a wellness-focused and expanding organization
- Competitive hourly compensation
- Ongoing training and professional development opportunities

Job Types: Full time, Permanent Pay: $22.00-$28.00 per hour

Benefits

- Dental care
- Extended health care
- Life insurance

Ability to commute/relocate:
- Markham, ON L3P 3P2: reliably commute or plan to relocate before starting work (required)

Application question(s):
- We do not provide work visa sponsorship for candidates currently residing outside of Canada. Are you authorized to work in Canada?

Education:
- Bachelor's Degree (preferred)

Experience:
- Administrative Assistance, Customer Service, Sales: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Administrative Assistant / Front Desk (Markham)
🏢 wd swim
📍 Markham