Administrative Support II Health Information Management Information DeskReporting to the Supervisor of Registration, Switchboard and Patient Information (RSPI) and Health Information Records Management, the Administrative Support II serves as a front facing contact for the Patient Information desk and must have strong attention to detail. This position is responsible for supporting patients, families, visitors, volunteers, and other stakeholders throughout the facility with a positive and professional image while greeting and wayfinding. The incumbent is responsible for activating hospital codes and managing the coordination and maintenance of AHS pagers for healthcare providers.The employee shall maintain confidentiality of all Alberta Health Services (AHS) patient information in accordance with HIA, FOIPP and the AHS Information Privacy and Information Security policies while providing empathetic, professional customer service during their interactions.Other responsibilities include but are not limited to:Perform repetitive keyboarding.Operate a multi-line telephone system while wearing a headset.Ability to remain calm in highly stressful and dynamic situations.Critical thinking and focused problem solving skills.Prioritizing and multitasking.Providing excellent customer service in every interaction.Demonstrate proficient verbal and written communication.Train and mentor new employees and students.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program. Transition Company:

Health Shared Services Classification

Administrative Support II Union





AUPE GSS Unit and Program:

HIM - Information Desk Primary Location:

Peter Lougheed Centre Multi-Site:

Not Applicable FTE

0.00 Posting End Date:

23-SEP-2026 Employee Class:

Casual/Relief Date Available

05-OCT-2026 Length of Shift in weeks:

Varies Shifts per cycle

Varies Days Off

Other Minimum Salary

$24.28 Maximum Salary:

$29.51 Vehicle Requirement:

Not Applicable Transition Company

Health Shared Services Classification

Administrative Support II Union

AUPE GSS Unit and Program:

HIM - Information Desk Primary Location:

Peter Lougheed Centre Location Details:

As Per Location Multi-Site:

Not Applicable FTE

0.00 Posting End Date:

23-SEP-2026 Employee Class:

Casual/Relief Date Available

05-OCT-2026 Hours per Shift:

Varies Length of Shift in weeks:

Varies Shifts per cycle

Varies Shift Pattern

Days, Evenings, Weekends Days Off:

Other Minimum Salary

$24.28 Maximum Salary:

$29.51 Vehicle Requirement:

Not Applicable Required Qualifications

Completion of Grade 12 or equivalent. Additional Required Qualifications:

Typing speed of 40 words per minute, proficiency in phone etiquette,



and exemplary written and verbal communication skills in English (tests administered).Customer Service experience.Demonstrated critical thinking skills and the ability to prioritize effectively in an environment with frequent interruptions and changing work demands.Ability to handle high levels of stress.This position requires you to lift a minimum of 50 lbs.This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift.Proficiency in MS Office (Windows, Word, Excel, Outlook, MS Teams).

Preferred

Qualifications

Minimum one year experience within the last two years in a health care setting.Knowledge of services and locations within the facility.Connect Care experience. Please note:

All postings close at 23:59 MT of the postingend date indicated. Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS. Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta. Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first. We are an equal chance employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce. Create and manage profiles for future opportunities.

Calgary

Zone, Calgary, Peter Lougheed Centre

📌 Administrative Support II (Winnipeg)
🏢 Alberta Health Services
📍 Winnipeg