We are looking for an Advisor Support Coordinator to join our Store team. In this role you’ll be responsible for: Appointment Preparation &

• Client Readiness Prepare client profiles and relevant documentation so the advisor enters every appointment informed and ready* Review client purchase histories in CRM prior to each appointment to identify gaps, potential needs, and areas of interest — brief the advisor before the client arrives Client Pickup Coordination Contact clients for pickup appointments in coordination with each advisor's schedule, using the client's preferred communication method* Ensure deferred pickup standards and procedures are followed — coordinate client notification, confirm advisor availability, and prepare the pickup experience in advance* Communicate pickup status updates to the advisor and client as appropriate In-Appointment Support Participate in key appointments to extend the advisor's capacity — managing product pulls, floor logistics, POS processing, or documentation so the advisor remains focused on the client relationship* Support Connect, Curate, and Commit behaviors by ensuring the physical and logistical environment of the appointment reflects those standards* Handle POS transactions accurately on behalf of the advisor when required MTM, Special Order &

• IST Follow-Up Own the follow-up process for all Made-to-Measure, Special Order, and Inter-Store Transfer items for assigned advisors* Track outstanding items against established timelines and proactively resolve or escalate before they become client-facing issues* Communicate status updates to the advisor and to clients as appropriate, using the client's preferred channel Tailorshop &

• Logistics Liaison Serve as the primary point of contact between assigned advisors and the tailorshop — communicating alteration details, turnaround expectations, and any client-specific requirements* Liaise with Logistics to support deliveries — tracking, coordinating,



and communicating status to the advisor and client as needed* Follow up on outstanding alterations and escalate delays before they impact client pickup timelines Back-Office &

• Administrative Support Ensure all client contacts and interactions related to assigned advisors are captured in CRM and Herringbone within established timelines and standards* Gather and update relevant client details for current and existing clients following each interaction Successful candidates will require: A minimum of 3-5 years of retail experience in a client facing role, with a track record of managing client appointments, answering client inquiries, coordinating and performing administrative tasks with a high level of client satisfaction A strong service orientation – a demonstrated desire to wow our customers!

Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function* The ability to work effectively as part of a team* Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist VIP clientele* A focus on driving long-term customer loyalty and conversion* Strong communication skills and a keen understanding of policies and procedures What are the perks of the job? Competitive pay program* Opportunities to additionally earn monthly and annual Team bonuses* Best in industry discounts and special purchase opportunities* A comprehensive flexible benefits package* Pension and Group RRSP Programs that grow with you* A modern, digitally advanced workplace* A coach committed to supporting the achievement of your personal career goals* A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council* An employer that values internal growth and promotion and is committed to succession planning for your future BC ONLY: \*\*Compensation will be based on skills and experiences, with a starting rate of $50,000 annually plus a specialized bonus plan.

📌 Advisor Support Coordinator (Vancouver)
🏢 Harry Rosen
📍 Vancouver