Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

What is the chance?

Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

What will you do?

The Agile Flex Operator is part of a dynamic team that will be trained to support numerous functions throughout Payment and Trade Operations (PTO), including:

- Trade
- Wire Payments
- Wire Investigations
- Day 2 DCP (Digital Check Processing) Investigations
- Settlement: Monitoring of Inbound and Outbound payment files between Financial Institutions to ensure proper financial Settlement and reporting with Payments Canada
- System Monitoring: To ensure timely processing of Payments Files

What do you need to succeed?

Must-have

- High School Education
- Be Flexible and Adaptable
- Attention to Detail (Accuracy)
- Time Management (Efficiency)
- Willingness to Learn

Nice to have

- Post-Secondary Education
- Knowledge of RBC Products and Services
- Experience in Data Entry and Correction

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing,



and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

Job Skills

Agile Methodology, Banking Products, Business, Change Management, Check Processing, Communication, Critical Thinking, Customer Service, Financial Settlements, Interpersonal Relationship Management, Operational Delivery, Payment Handling, Process Improvements, Processing, Time Management, Trade Operations, Wire Transfer

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-14

Application Deadline:

2026-10-17

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

📌 Agile Flex Operator (Bedford)
🏢 RBC
📍 Bedford