AI Product Owner - Contact Center Service Requirement ID:

93408

Job Title

AI Product Owner - Contact Center Service

Job Type

Contract

Duration

6 - 9 months

Location

Toronto, ON

: A robust technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion-someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional Rogers team members.

You don't wait for information to come to you; you actively dig for it to unblock features, map out complex user journeys, and deliver exceptional customer experiences.

Mandatory skills: 10+ years in project/program management, with at least 3 years in as AI product owner.

Desired skills: Conversational AI, LLMs, and automation to transform customer support. Knowledge of Google Contact Center Solution GECX / CES / CCAI / Dialogue Flow is preferred. Hands-on experience or fluency in Python and JavaScript

Experience: 10+ years in project/program management, with at least 3 years in as AI product owner.

📌 AI Product Owner – Contact Center Service (Toronto)
🏢 APEX-2000
📍 Toronto