ABOUT ZEDD CUSTOMER SOLUTIONS

Zedd Customer Solutions is a Canadian owned and operated outsource contact center services provider. Our success can be attributed to the dedication, hard work, and service excellence delivered every day by our talented team of contact center professionals.

Zedd Customer Solutions is expanding and invites you to join our amazing team of ambitious call center professionals. You will join a friendly environment where we all work together to create a fun and exciting atmosphere.

POSITION SUMMARY

We are looking for highly motivated and enthusiastic professionals who excel in fast paced environments to work on an Inbound Campaign processing sales orders.

Working in the call center you will be responsible for receiving inbound calls to process customers’ orders.

This position is located in our North Bay office

ESSENTIAL FUNCTIONS

- Receive Inbound calls customers or sales reps looking to activate services.
- Work in a fast paced environment and have the ability to adapt quickly.
- Consistently meet established program expectations.
- Immediately and effectively provide exceptional customer service levels to resolve customer concerns and inquiries.
- Availability: 7 days per week from 7:00 AM to 11:00 PM EST




- Offer feedback to the program supervisor based on errors or improving results.
- Maintain a positive and productive attitude.
- Demonstrate initiative and work in a team environment.
- Attend and actively participate in all required training programs
- Apply basic computer skills and accurate data entry to accurately input, retrieve and access customer information

WE ARE PROUD OF OUR EMPLOYEES AND SUPPORT THEM BY OFFERING:
- Company paid training
- Work environment that supports our employee’s career path
- 4% vacation pay directly deposited
- Paid holidays
- Medical, dental and vision coverage.
- Life insurance and long term disability coverage.

KEY ATTRIBUTES REQUIRED:
- Excellent English and French verbal and written communication skills.
- Prior customer service and sales experience is an asset
- Enjoys working in a team workplace
- Effective listening skills
- High school diploma or equivalent
- Satisfactory criminal record check

Pay: $18.90 per hour Expected hours: 37.5 – 44.0 per week

Benefits

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Bilingual Call Service Agent (North Bay)
🏢 Zedd Customer Solutions
📍 North Bay