Make a difference at Manulife Bank's Bilingual Customer Support team. This hybrid position combines office collaboration and remote work to provide outstanding service in both French and English. In the capacity of a Bilingual Customer Support representative, you will cater to clients' needs by delivering exceptional service through various communication methods.

Your role involves addressing inquiries efficiently while utilizing technical tools for accurate documentation. Building trusting relationships will be central to ensuring customer satisfaction and loyalty. Key Responsibilities:

- Assist policyholders and partners in French and English
- Handle diverse customer inquiries through calls, chat, email
- Utilize software for accurate documentation of interactions




- Build relationships with empathy and emotional intelligence
- Keep abreast of products and service standards Requirements:
- Bilingual proficiency in French and English
- Experience in a customer service setting
- Call center experience preferred, ideally in financial sectors
- Strong technical skills to manage multiple systems
- Ability to collaborate with teams for complex issue resolution Support and empower customers at Manulife Bank, using your bilingual skills to enhance their service experience.

📌 Bilingual Customer Support at Manulife Bank (Montreal)
🏢 Manulife Insurance Malaysia
📍 Montreal