Bilingual Customer Success Associate – English/FrenchAbout the Role

Bluebits Technologies is seeking a proactive, detail-oriented Bilingual Customer Success Associate to join our Toronto team. In this role, you will serve as a key point of contact for clients and end users, providing professional customer support, troubleshooting assistance, and timely follow-up to ensure a positive customer experience.

This is a permanent, full-time, in-office position well suited to someone who is fluent in English and French, dependable, organized, and comfortable working in a fast-paced technology environment.

About Bluebits Technologies

Bluebits Technologies is a fast-growing Canadian technology company that provides innovative smart technology products and services. As our business continues to expand, we are looking for a motivated professional who is eager to contribute to a collaborative work environment and grow with the company.

Key Responsibilities

- Respond promptly and professionally to customer inquiries by phone and email.
- Identify and assess customer needs, providing clear, accurate, and timely support.
- Guide customers through step-by-step troubleshooting and issue-resolution processes.
- Accurately document customer information, service requests, support details, and outcomes in the company’s systems.
- Coordinate with technical, operations, and other internal teams when additional support is required.
- Handle customer concerns and complaints professionally, working toward a satisfactory resolution.
- Monitor and follow up on outstanding service cases until they are resolved.




- Record and relay information, schedule appointments, and confirm service arrangements as needed.
- Maintain complete and accurate records of customer interactions and service activities.
- Follow company procedures, support workflows, and standard operating procedures to ensure consistent service quality.

Qualifications

- Fluency in both spoken and written English and French is required.
- Previous customer service, customer success, or technical support experience is an asset.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-focused, professional approach.
- Ability to multitask and remain organized in a fast-paced environment.
- Solid attention to detail and the ability to prioritize effectively.
- A positive, collaborative attitude and a reputation for being punctual, trustworthy, and dependable.
- Comfort learning and using technology, customer-support systems, and internal communication tools.
- Ability to work independently while remaining closely aligned with the team.
- Legal eligibility to work in Canada and the ability to maintain valid work authorization throughout employment.

Preferred Experience

- Customer-support or customer-service experience.




- Experience in technology, property management, logistics, or another service-oriented industry is an asset.

Schedule This is a full-time position requiring 40 hours per week.

Regular hours

Monday to Friday, 9:00 a.m.–5:30 p.m.

Training The initial training period will take place in the office on weekdays from 9:00 a.m. to 5:30 p.m.

Work Location

Toronto, ON M2N 1M4

In person

Employment Details

- Job type: Full-time, permanent
- Compensation: $22.00–$25.00 per hour
- Education: College diploma (DCS/DEC) preferred

Language Requirements

- French: Required
- English: Required
- Additional languages are an asset

Application Questions

- Are you legally authorized to work in Canada, and will you be able to maintain valid work authorization throughout your employment?
- How many years of customer-support or customer-service experience do you have?
- How would you describe your spoken and written English proficiency?
- How would you describe your spoken and written French proficiency?

Pay: $22.00-$25.00 per hour Expected hours: 40.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Application question(s):
- Are you legally authorized to work in Canada for this role, and will you be able to maintain valid work authorization throughout your employment?

Experience:
- Customer support: 1 year (preferred)

Language:
- French (required)
- English (required)

Work Location: In person

📌 Bilingual Customer Success Associate – English/French (Toronto)
🏢 Bluemyth Technologies
📍 Toronto