Join BMO as a transformative Director of Client Experience Design focused on strategic customer engagement and business growth. Coordinate integrated solutions to enhance customer value. In this leadership role within BMO’s Customer Solutions group, you will harness your expertise in developing effective acquisition and growth strategies.

Evaluating market trends and implementing creative tactics, you will ensure alignment between team actions and company values, promoting continuous improvement. Drive success while mentoring top talent and leading change management programs. Key Responsibilities:

- Execute business strategies for target customer segments
- Collaborate to ensure consistent customer communication




- Analyze customer behaviors and demographics for insights
- Recommend enhancements to business practices
- Create and monitor performance reports for accountability Requirements:
- 7+ years in customer acquisition and strategy roles
- Expert in analytical and data-driven decision-making
- Proven ability to influence cross-group collaboration
- Extensive knowledge of customer touch points
- Strong communication skills for diverse stakeholders Drive strategic initiatives that make a difference for customers and stakeholders at BMO.

📌 BMO Customer Solutions Director Position (Toronto)
🏢 BMO
📍 Toronto