Job Overview The Body Shop Manager is responsible and accountable for effectively guiding the collision repair and customer service teams to generate high quality repairs and a high level of customer satisfaction.

The Body Shop

Manager will lead the day to day work activities the shop and establish processes to ensure high standards of quality and productivity are met as well as meeting established deadlines. Achieves an agreed upon profit while maintaining customer satisfaction while containing expenses.

Duties

· Lead an established team of professionals in a Customer/Employee Satisfaction Driven environment to accomplish departmental goals.

· Establish an annual operating budget to meet goals as established with supervisor.

· Manage the operating budget for the body shop.

· Ensure that every employee is focused on providing exceptional customer service.

· Ensure an ongoing strong understanding and application of insurance partner guidelines.

· Hold daily Production Meetings with all members of the Technical team.

· Supervise parts procurement and supplement process.

· Monitor sublets and production scheduling.

· Monitor several key indicators, including daily production statistics and regional benchmarks in order to achieve productivity projections and meet our customer's expectations.

· Ensure all tools and equipment are used safely and accurately.

· Respond to safety concerns immediately.

· Follow industry standards in completing insurance forms, completing estimates and making additional recommendations.





· Obtain approvals as required to ensure prompt payment from insurance customers and retail customers.

· Other related duties as required.

Requirements

· High school or college automotive body repair diploma.

· 3-5 years experience in shop management or senior industry experience

· A complete understanding of the day to day collision repair duties including estimating, production scheduling and meeting deadlines

· Familiarity with insurance repair procedures and guidelines

· Solid MCE (Mitchell Cloud Estimating), Mitchell and Audatex skills

· Icar Training considered an Asset

· Red Seal certification preferred.

· Possess a valid drivers' license.

· Ability to work independently in a busy setting.

· Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

· Able to effectively communicate both verbally and in writing.

· Able to work well under pressure.

· Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

· Computer Skills - MS Office applications, Outlook

This role offers an exciting opportunity to lead a vibrant team in delivering top-tier automotive repairs while growing your career in a supportive environment committed to excellence. If you’re energetic, detail-oriented, and ready to make a difference in the automotive industry, we want to hear from you!

Pay: $50,000.00-$70,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Body Shop Manager (Salmon River)
🏢 Fix Auto
📍 Salmon River