Title: Booking Specialist

Reporting: Booking Manager

Position Type: Full Time, Permanent

Location: Unit 300E 8500 MacLeod Tr SE Calgary, AB T2H 2N1

Schedule: Monday – Friday (If applicable: occasional evening or weekend shifts based on operational needs)

About Pureform:

Pureform Radiology is a specialized diagnostic imaging provider offering community-focused services in Calgary and Airdrie. Our clinics currently offer X-ray, Ultrasound, Mammography, Bone Density Testing, Pain Management (including Fluoroscopy-guided and Ultrasound-guided injections at select locations), and Biopsies.

With a team of more than fourteen Radiologists, we support a range of subspecialties including General Imaging, Musculoskeletal, Interventional Radiology, Breast Imaging, Pediatric Imaging, and others.

Position Overview:

Reporting to the Booking Team Lead, you will be part of a quick-paced team and be the first point of contact in patient care taking a large volume of calls from patients wanting to book diagnostic imaging appointments.

Responsibilities include handling large volume of patient calls using a phone system, developing a solid understanding of diagnostic imaging medical terminology, requesting requisitions from patients, and providing excellent patient care and customer service to ensure patients have a positive experience with Pureform.

Responsibilities:

- Manages a large inbound call volume using complex scheduling software.
- Schedules patients at multiple clinics for same-day and future date appointments.
- Works with scheduling software to optimize the clinic calendar.
- Learns the times required for scheduling procedures to ensure the clinic schedule is booked efficiently.
- Meets KPIs, such as daily call volume, and others assigned.




- Accurately enters patient data from requisition.
- Learns and follows scheduling protocols to ensure a consistent patient experience.
- Provides excellent customer service to patient inquiries. Answers patient calls in a friendly, courteous, and professional manner. Responds to patient inquiries with accurate information.
- Learns to handle difficult patient calls including exercising de-escalation strategies. Escalates patient complaints to the correct internal unit.
- Learns medical terminology associated with diagnostic imaging.
- Learns the different skill sets of technicians and physicians for appropriate scheduling.
- Trains on the utilization of the patient scheduling software.
- Remains current on system upgrades.
- Participates in internal training programs to enhance customer service skills and knowledge of the diagnostic imaging industry.
- Other tasks as assigned.

Qualifications & Skills:

- High School Diploma.
- Medical Office Certificate or medical related training considered an asset.
- 1 – 2 years of booking and/or administration experience considered an asset.
- Must have strong clerical skills including experience and understanding of booking patient appointment processes and general procedure knowledge.
- Must be able to work with complex scheduling software and other computer programs including Microsoft products (Outlook, Teams, Excel).




- Must have excellent customer service skills and the ability to take a large volume of calls per day (32 calls per day).
- Must have reliable transportation to the head office location.
- Exceptional team player.
- Ability to adapt to changing processes.
- Ability to read, comprehend, and follow complex instructions.
- Excellent verbal and written communication skills.
- Critical thinking skills to be able to understand medical terminology and make booking decisions quickly.
- Professionalism and the ability to work with people from a variety of cultural, economic, and educational backgrounds.
- Reliable transportation to the Head Office location.

Why Join Pureform?

At Pureform, we value our employees and are committed to creating a positive and supportive workplace culture. Team members have access to:

- Comprehensive Health & Dental Benefits
- RRSP Matching Program
- Paid Personal Time Off (PTO)
- Employee Recognition & Appreciation Programs
- Ongoing Training & Development
- Opportunities for Growth
- Collaborative and Supportive Team Setting

Job Type: Full-time

Pay: From $19.50 per hour

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Have you worked in a call center, patient booking, or scheduling role?
- What are your salary expectations?
- Do you have experience working in a healthcare, medical office, clinic, or hospital environment, including the use of medical terminology?

Work Location: In person

📌 Booking Specialist (Calgary)
🏢 Pureform Radiology
📍 Calgary