Job Overview: Branch Operations Lead — Ottawa

Our Ontario-based company is opening it's 16th location in Ottawa, first in the region! Insurance Car Rental is seeking a highly responsible and self-directed Branch Operations Lead to independently manage our Ottawa location. This role is ideal for someone who thrives working autonomously, takes full ownership of operations, and can deliver exceptional service while coordinating all aspects of fleet management, customer interactions, and logistics while collaborating remotely with head office.

Responsibilities

Location Management

- Serve as the sole on-site operator responsible for the daily functioning of the Ottawa branch.
- Manage opening, closing, and overall operational readiness of the location.
- Prioritize tasks and manage workload independently in a fast-paced environment.
- Act as the primary point of contact for customers, partners, and vendors.
- Maintain professional standards representing the company in the community.

Customer Service & Client Coordination
- Greet customers, process rentals, and clearly explain rental terms and insurance procedures.
- Handle inquiries, concerns, and service issues independently and professionally.
- Coordinate closely with insurance adjusters, towing companies, and body shops.
- Deliver exceptional service during vehicle pick-ups and returns.

Fleet & Vehicle Management
- Clean, inspect, vacuum, and sanitize vehicles prior to each rental.
- Document vehicle condition and report damages promptly.
- Ensure all vehicles are fueled, organized, and ready for dispatch.
- Coordinate repairs, maintenance, and servicing with vendors.
- Monitor fleet availability and utilization to meet customer demand.





Dispatch & Logistics Coordination
- Manage rental dispatch to ensure timely deliveries and pick-ups.
- Coordinate vehicle movement between customers, repair facilities, and partners.
- Pick up and drop off vehicles as required.
- Adjust schedules dynamically based on urgent operational needs.

Administrative & Operational Duties
- Complete rental agreements, logs, and inventory checks accurately.
- Maintain organized digital and physical records using multiple software systems.
- Ensure compliance with company policies and documentation requirements.
- Communicate regularly with head office regarding operations, issues, and updates.

Requirements

- Valid Ontario G Class driver’s license with a clean driving record.
- Driver’s abstract required at time of hiring.
- Ability to work independently with minimal supervision.
- Availability for occasional weekends or on-call situations for urgent dispatch needs.
- Comfortable driving various vehicles (sedans, SUVs, minivans).
- Ability to lift 20–30 lbs and work outdoors in varying weather conditions.
- Experience in customer service, logistics, automotive, delivery, or rental operations is an asset.

Skills

- Robust self-management and organizational abilities.
- Excellent communication and problem-solving skills.
- High level of accountability and reliability.
- Ability to multitask and prioritize competing demands.
- Competency using multiple digital platforms (rental systems, dispatch tools, spreadsheets).
- Professional, dependable, and detail-oriented mindset.
- Comfort working independently for extended periods.

Job Type: Full-Time Work Location: In person — Ottawa

Pay: $17.60-$20.00 per hour

Work Location: In person

📌 Branch Operations Lead (Nepean)
🏢 Insurance car rental
📍 Nepean