Become the Client Services Manager at CAAT, where you will lead the Member Care Centre to deliver exceptional member experiences. Focus on service quality and operational excellence within a cooperative team. As the Client Services Manager, you will stabilize daily operations and enhance the service delivery framework.
Your role includes driving continuous improvement initiatives based on member feedback and performance metrics. You will mentor and develop your team while addressing operational challenges in real time. Key Responsibilities:
- Oversee daily call center operations for optimal service
- Use performance data to drive service quality improvements
- Develop team capabilities through effective coaching
- Address client escalations and ensure timely resolutions
- Define service standards and manage performance metrics Requirements:
- Degree in Business Administration or similar field
- At least 8 years of experience in pension administration
- Minimum 3 years in a leadership capacity
- In-depth knowledge of pension legislation and client service standards
- Strong analytical, problem-solving, and communication skills Elevate member experiences and support the mission of better retirement security at CAAT.