Oversee our growing call center operations as a Supervisor at Kenny U-Pull. This bilingual position focuses on agent performance management and operational efficiency. In this crucial role reporting directly to the Director of Customer Service, you will guide and motivate your team while implementing best practices to enhance performance.

Your experience in managing target-driven teams and your passion for operational improvement will help us continue our mission in the auto recycling industry. Key Responsibilities:

- Ensure call center agents meet performance standards
- Set tangible goals and communicate expectations clearly
- Foster employee growth through coaching and mentoring
- Assess call quality to maintain standards of excellence
- Analyze team performance metrics and prepare management reports Requirements:
- Bilingual in French and English is mandatory
- 3 years of supervisory experience in call centers
- 2 years of managing teams in performance-driven environments
- Preferred experience with call center systems
- Aptitude for identifying process enhancement opportunities Drive success and improve customer experiences at Kenny U-Pull through your leadership and expertise.

📌 Call Center Supervisor at Kenny U-Pull (Laval)
🏢 American Iron u0026 Metal
📍 Laval