Company Description CSA Transportation is a North American logistics company specializing in Less Than Truckload (LTL) freight services across Canada and the United States. With fifteen full-service terminals and extensive regional expertise, the company offers reliable coverage from coast to coast and across borders.

Role Description:

The Claims & OS&D; Specialist is a full-time, on-site position based in the Greater Toronto Area, Canada.

We are looking for a detail-oriented and experienced Claims & OS&D; Specialist to join our Claims team.

This position is responsible for managing freight claims, and Overages, Shortages & Damages (OS&D;) from initial notification through investigation, documentation, negotiation, and resolution.

The ideal candidate will have experience in LTL transportation, freight claims, cargo claims, insurance claims, or transportation operations . We are open to candidates with strong claims and insurance experience who may have limited direct OS&D; experience but have a solid understanding of claims investigation, documentation, liability, and settlement processes.

This is a hands-on role that requires strong attention to detail, investigation skills, communication, and the ability to work closely with customers, carriers, terminals, drivers, operations teams, and insurance partners.

Key Responsibilities:

- Manage freight, cargo, and OS&D; claims from initial notification through final resolution.
- Investigate LTL freight claims involving overages, shortages, damages, loss, and concealed damage .
- Review and verify supporting documentation, including BOLs, PODs, delivery records, photographs, inspection reports, invoices, packing lists, and other shipment records .
- Investigate the circumstances surrounding damaged, lost, short, or over-delivered freight.




- Coordinate with terminals, drivers, dispatch, operations, customers, carriers, and other internal departments to gather information and determine the cause of a claim.
- Communicate with customers and carriers regarding claim status, required documentation, investigation findings, and resolution.
- Work with insurance providers, brokers, and other external parties where applicable to support the claims process.
- Assess documentation and available information to determine liability and support appropriate claim settlements in accordance with applicable requirements and company procedures.
- Maintain accurate and complete claim files, including investigation notes, correspondence, supporting documents, settlement information, and follow-up actions.
- Monitor outstanding claims and ensure timely follow-up and resolution.
- Identify recurring damage, shortage, loss, handling, packaging, loading, or delivery issues and communicate trends to management and operations.
- Analyze claims and OS&D; data to identify root causes, trends, and opportunities for improvement.
- Prepare regular reports and summaries on claims volume, types, trends, financial impact, and resolution status.
- Support continuous improvement initiatives related to freight handling, LTL service quality, claims prevention, and OS&D; processes.
- Perform other related duties as required.

Qualifications:





- 3+ years of experience in transportation, freight logistics, freight claims, cargo claims, insurance claims, or a related field.
- Hands-on OS&D; experience is strongly preferred, but candidates with strong freight/cargo claims or insurance claims experience are encouraged to apply.
- Robust Knowledge of transportation documentation such as BOLs, PODs, and carrier freight claims.
- Strong claims management and claims handling skills, with experience investigating, documenting, and resolving freight or insurance claims.
- Analytical skills to review shipment data, identify patterns, determine root causes, and recommend process improvements.
- Knowledge of insurance principles and practices related to cargo liability, coverage, and claim settlements.
- Clear, professional communication skills for interacting with customers, carriers, internal teams, and insurance representatives.
- High attention to detail, accuracy in documentation, and strong organizational skills.
- Proficiency with office and logistics systems (e.g., TMS, Excel, claim management tools).
- Ability to work on-site in the Greater Toronto Area and collaborate effectively in a fast-paced environment.
- Post-secondary education in business, logistics, insurance, or a related field preferred, or equivalent relevant experience.

What we can offer you:

- A chance to join a growing, fast-paced company
- Being part of a fun and collaborative team in a challenging work setting
- Health & Benefits program, Company matched Group RRSP Program
- Free on-site parking
- Competitive Salary

Compensation: $70,000–$85,000 per year, negotiable based on qualifications, skills, and relevant experience. Job Type: Full-time, Permanent

📌 Claims & OS&D Specialist – LTL Freight (Greater Toronto Area)
🏢 CSA Transportation
📍 Greater Toronto Area