Join iA as a Claims Team Lead and drive outstanding service delivery while leading a cooperative team in a hybrid work model. This key leadership position entails overseeing claims activities for a variety of insurance benefits. You will mentor staff, ensure adherence to service standards, and identify opportunities for enhanced efficiency.

Your role will support the ongoing development of a high-performing team culture that prioritizes client satisfaction. Key Responsibilities:

- Lead team onboarding, training, and development initiatives
- Coordinate operational workflows to meet productivity targets
- Analyze performance data to enhance claims service delivery
- Support effective resolutions for escalated client concerns
- Collaborate on business changes and departmental initiatives Requirements:
- 3 to 5 years of experience in a claims environment
- Strong leadership and analytical skills are essential
- Excellent coaching and communication abilities
- Prior experience in insurance is beneficial
- High level of English for effective collaboration Drive your team's success while delivering exceptional client service in this important leadership role at iA.

📌 Claims Team Leadership at iA (Vancouver)
🏢 iA Financial Group
📍 Vancouver