Jobs, Growth and Rural Development - Government of Newfoundland and Labrador

Reporting to the Client Services Manager, the Client Services Officer A provides comprehensive and quality front-line service to clients enquiring about programs offered by the Employment & Training Services Division. This position assesses clients’ needs, determines initial and continuing eligibility for programming and calculates financial benefits; administers programs and services in accordance with departmental policies, procedures and legislation; collaborates with community partners and other stakeholders to deliver programs and services; interprets departmental policy and procedures; utilizes information technologies to deliver services and manage data; performs quality assurance activities to ensure program integrity; participates in delivery of presentations to various groups; contributes to continuous improvement activities; and other related duties as required

Screening Criteria

1. Completion of an undergraduate degree in a related field (equivalencies will be considered)
2. Relevant client service experience
3.



Experience providing service to clients experiencing financial, employment and/or social issues(asset)
4. Case management experience (asset)

Assessment Criteria

1. Knowledge of client service delivery practices
2. Knowledge of relevant employment support services (asset)
3. Ability to effectively exchange information
4. Ability to work independently and manage time and tasks
5. Ability to manage stress
6. Ability to think critically

Conditions of Employment

Conditions of Offer

Recent and satisfactory Criminal Records Check from local police Conditions of Acceptance

Conditions of Acceptance

1. Willing to accept requirement for access to private transportation for business purposes
2. Willing to accept day and overnight travel (occasional)
3. Willing to accept overtime (occasional)

Information for Applicants For more information about this chance please contact, Darlene Curl, Client Services Manager, [email protected], (709) 899-1897

📌 Client Services Officer A (Happy Valley-Goose Bay)
🏢 Government of Newfoundland and Labrador
📍 Happy Valley-Goose Bay