Support clinical trial engagement as a Customer Service Representative at Altasciences in Montreal. Provide participants with crucial information and facilitate the recruitment process effectively. This full-time position is responsible for managing inquiries from prospective clinical trial participants and pre-screening their eligibility.

You will utilize your bilingual communication skills to assist, schedule appointments, and maintain participant data with confidentiality. By ensuring all communications comply with study protocols, you will contribute to a welcoming and effective participant experience. Key Responsibilities:

- Supply essential information about clinical trials
- Process incoming calls and web applications
- Conduct eligibility screenings for potential participants




- Maintain accurate participant management records
- Proactively communicate challenges and solutions Requirements:
- High School Diploma required; college degree preferred
- Experience in a customer service call center
- Bilingual in French and English required
- Knowledge of medical and clinical research terms is advantageous
- Strong confidentiality and ethical standards in practices Utilize your skills and commitment to enhance the clinical trial experience at Altasciences while engaging with prospective participants in Montreal.

📌 Clinical Trial Customer Support Role (Montreal)
🏢 Altasciences
📍 Montreal