Take charge of customer service operations as an Associate Site Director at Concentrix, located in Chatham, Ontario. Direct a dynamic team focused on client success and operational excellence.

As an Associate Site Director, your leadership will be crucial in managing a significant site operation. You will be fully accountable for overseeing staff performance and client interactions, driving a culture of continuous improvement. Be part of an organization that values employee development and career advancement.

Key Responsibilities: • Supervise customer care operations at Chatham site • Attract and develop a high-performance team environment • Analyze operations to ensure top-tier service delivery • Handle staffing, budget, and training responsibilities • Collaborate with various departments to enhance productivity

Requirements: • Aged 18+ with a high school diploma or GED • Experience leading teams of 250+ staff • Strong focus on KPI achievement and customer satisfaction • Commitment to employee retention strategies • Availability for versatile work schedules

Lead the charge toward operational excellence and customer satisfaction in this pivotal role at Concentrix.

📌 Concentrix Associate Site Director Position (Blenheim)
🏢 CNX
📍 Blenheim